Faheedah Sharafadeen

Digital Platforms Development & Product Ownership Intern at SAP

Supported project management initiatives by using Jira and Excel to track tickets, plan tasks, and coordinate across the full project execution lifecycle. Improved site speed performance by designing and running Splunk tests to monitor system health and identify bottlenecks. Evaluated user access management controls during cloud migration, documented current-state processes through flowcharts, and highlighted potential gaps in access security and compliance.

Assistant IT Specialist (Student Worker) at Temple University

Resolved help tickets independently, installed and updated software, and set up devices across campus. Responded to calls and emails promptly while troubleshooting devices to identify root causes.

Course Assistant at Temple University

Supervised class sessions during lectures and assisted with questions from students. Held office hours to help students understand Python code, syntax, and debugging.

IT Audit Intern (CGA) at Comcast

Executed internal audit processes across planning, execution, and reporting phases, contributing to evaluating IT systems and controls. Prepared audit work papers documenting root causes, work performed, investigation summaries, and recommendations, ensuring clarity. Documented findings and provided management with insights into control effectiveness and improvement opportunities.

Site Reliability Engineer Intern (TPX) at Comcast

Gained understanding of reliability engineering concepts for incident, problem, and change management. Performed data analysis to identify trends and anomalies and provided insights for development. Collaborated with teammates to identify process improvements. Used JSON, Python, SQL, Excel, and CSV to fetch and store data.

Project Technical Support Ticketing System at Temple University

Worked in a team of 6 to create a ticketing system to replace Temple University's current system. Supported three user roles: engineer, regular user, and Admin. Features included account creation, login, AI chatbot, ticket submission, ticket review, and search.