Biji Paul
I'm a versatile Learning & Development professional, crisis support specialist, and programme manager with a background in counseling and education.
About
I’m a versatile Learning & Development professional, crisis support specialist, and programme manager with a background in counseling and education. I hold dual Master’s degrees in these fields, bringing both psychological expertise and instructional best practices into my work.
I have experience overseeing volunteer programmes, mentoring diverse teams, and designing training initiatives that are impactful, inclusive, and psychologically safe. I’m dedicated to enhancing community well-being, developing inclusive programs, and fostering growth through continuous learning.
- 5 years' experience
- Joined November 2025
Languages
- EnglishFluent
Industry experience
- Education
- Non-Profit Organization
- Professional Services
- Healthcare
Work experience
Volunteer experience across counselling and community support organisations; built core skills in active listening, empathy, crisis intervention, client support, assessment, and care planning.
Lead volunteer programme of 45+ helpline volunteers, managing recruitment, onboarding, mentoring, and performance support. Provide direct, trauma-informed support to 1,100+ clients annually, including complex, high-risk cases. Contribute to the design and updates of 10-12 training modules annually, ensuring consistent service quality and strong volunteer feedback. Organize and execute two recruitment drives (2024 and 2025), expanding diverse teams and strengthening sustainability of the volunteer pipeline. Spearhead volunteer engagement initiatives including The Lifeline Letters blog, WhatsApp peer-support group, and newsletter contributions. Facilitate reflection circles and peer learning sessions, embedding continuous professional development and psychological safety. Partner with counseling, legal, and support teams; ensure holistic service ecosystem. Contribute to strategic service development by updating SOPs, designing new content, and shaping internal policy through frontline in
Designed and implemented student-centered learning environments to support diverse learners. Applied empathic communication and behavior management skills foundational to trauma-informed client work.
Education
Certifications and awards
Hire Biji Paul today
Post a job and invite Biji, or contact them directly. No hidden commission.