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I'm a friendly and solution-driven support specialist who loves helping people and solving problems. I bring strong communication, patience, and technical curiosity to every interaction, and I'm experienced with Zendesk and CRM systems to handle inquiries, resolve issues, and ensure every customer feels heard and supported. I'm passionate about creating great user experiences and always eager to learn new tools and technologies. My experience spans data analysis (intern) and frontline customer support, where I help clean and analyze data, create clear reports for non-technical colleagues, and escalate issues promptly to deliver fast, quality resolutions while maintaining high standards.…I'm a friendly and solution-driven support specialist who loves helping people and solving problems. I bring strong communication, patience, and technical curiosity to every interaction, and I'm experienced with Zendesk and CRM systems to handle inquiries, resolve issues, and ensure every customer feels heard and supported. I'm passionate about creating great user experiences and always eager to learn new tools and technologies. My experience spans data analysis (intern) and frontline customer support, where I help clean and analyze data, create clear reports for non-technical colleagues, and escalate issues promptly to deliver fast, quality resolutions while maintaining high standards.

Betty Abiola

Data Analyst, Data Scientist, Data Visualizer, +2

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I'm a friendly and solution-driven support specialist who loves helping people and solving problems. I bring strong communication, patience, and technical curiosity to every interaction, and I'm experienced with Zendesk and CRM systems to handle inquiries, resolve issues, and ensure every customer feels heard and supported. I'm passionate about creating great user experiences and always eager to learn new tools and technologies. My experience spans data analysis (intern) and frontline customer support, where I help clean and analyze data, create clear reports for non-technical colleagues, and escalate issues promptly to deliver fast, quality resolutions while maintaining high standards.…I'm a friendly and solution-driven support specialist who loves helping people and solving problems. I bring strong communication, patience, and technical curiosity to every interaction, and I'm experienced with Zendesk and CRM systems to handle inquiries, resolve issues, and ensure every customer feels heard and supported. I'm passionate about creating great user experiences and always eager to learn new tools and technologies. My experience spans data analysis (intern) and frontline customer support, where I help clean and analyze data, create clear reports for non-technical colleagues, and escalate issues promptly to deliver fast, quality resolutions while maintaining high standards.

Available to hire

I’m a friendly and solution-driven support specialist who loves helping people and solving problems. I bring strong communication, patience, and technical curiosity to every interaction, and I’m experienced with Zendesk and CRM systems to handle inquiries, resolve issues, and ensure every customer feels heard and supported.

I’m passionate about creating great user experiences and always eager to learn new tools and technologies. My experience spans data analysis (intern) and frontline customer support, where I help clean and analyze data, create clear reports for non-technical colleagues, and escalate issues promptly to deliver fast, quality resolutions while maintaining high standards.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Data Analyst (Intern) at Amdari

August 1, 2025 - November 2, 2025

Helped the business team by cleaning and analyzing data to support decisions. Created simple, clear reports that highlighted insights for non-technical colleagues. Worked closely with the technical team to spot and fix data issues quickly.

Support Worker at Upward Care

August 1, 2025 - August 1, 2025

Supported clients with care, empathy, and clear communication. Logged updates and incidents digitally, and escalated issues through the right channels. Led small group sessions in community centres to address client needs. Met performance and quality goals while ensuring clients always felt supported.

Customer Service Representative at Adron Homes & Properties

February 1, 2023 - February 1, 2023

Responded to customer questions and followed up quickly through Zoho CRM. Handled over 100 client accounts, building strong relationships through clear communication. Escalated technical and account issues when needed to make sure customers got fast resolutions. Prepared weekly reports and kept all records up to date with a 98% accuracy rate.