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I believe I am the best fit for this role because I combine proven client support experience, strong communication skills, and the ability to thrive in remote, fast-paced environments. My background in aviation, fleet operations, and customer service has equipped me with the professionalism, attention to detail, and problem-solving mindset required to manage multiple inquiries efficiently and deliver excellent service. I am highly organized, proactive, and comfortable navigating different communication channels, including email, chat, and phone, ensuring that customer issues are resolved promptly and effectively. Fluent in English and skilled at building positive relationships, I can represent Twine with confidence while gathering valuable feedback to support product and service improvements. My adaptability, curiosity, and commitment to client satisfaction align perfectly with Twine’s mission of connecting top talent with companies globally.…I believe I am the best fit for this role because I combine proven client support experience, strong communication skills, and the ability to thrive in remote, fast-paced environments. My background in aviation, fleet operations, and customer service has equipped me with the professionalism, attention to detail, and problem-solving mindset required to manage multiple inquiries efficiently and deliver excellent service. I am highly organized, proactive, and comfortable navigating different communication channels, including email, chat, and phone, ensuring that customer issues are resolved promptly and effectively. Fluent in English and skilled at building positive relationships, I can represent Twine with confidence while gathering valuable feedback to support product and service improvements. My adaptability, curiosity, and commitment to client satisfaction align perfectly with Twine’s mission of connecting top talent with companies globally.

Tsvetan Tsvetkov

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I believe I am the best fit for this role because I combine proven client support experience, strong communication skills, and the ability to thrive in remote, fast-paced environments. My background in aviation, fleet operations, and customer service has equipped me with the professionalism, attention to detail, and problem-solving mindset required to manage multiple inquiries efficiently and deliver excellent service. I am highly organized, proactive, and comfortable navigating different communication channels, including email, chat, and phone, ensuring that customer issues are resolved promptly and effectively. Fluent in English and skilled at building positive relationships, I can represent Twine with confidence while gathering valuable feedback to support product and service improvements. My adaptability, curiosity, and commitment to client satisfaction align perfectly with Twine’s mission of connecting top talent with companies globally.…I believe I am the best fit for this role because I combine proven client support experience, strong communication skills, and the ability to thrive in remote, fast-paced environments. My background in aviation, fleet operations, and customer service has equipped me with the professionalism, attention to detail, and problem-solving mindset required to manage multiple inquiries efficiently and deliver excellent service. I am highly organized, proactive, and comfortable navigating different communication channels, including email, chat, and phone, ensuring that customer issues are resolved promptly and effectively. Fluent in English and skilled at building positive relationships, I can represent Twine with confidence while gathering valuable feedback to support product and service improvements. My adaptability, curiosity, and commitment to client satisfaction align perfectly with Twine’s mission of connecting top talent with companies globally.

Available to hire

I believe I am the best fit for this role because I combine proven client support experience, strong communication skills, and the ability to thrive in remote, fast-paced environments. My background in aviation, fleet operations, and customer service has equipped me with the professionalism, attention to detail, and problem-solving mindset required to manage multiple inquiries efficiently and deliver excellent service.

I am highly organized, proactive, and comfortable navigating different communication channels, including email, chat, and phone, ensuring that customer issues are resolved promptly and effectively. Fluent in English and skilled at building positive relationships, I can represent Twine with confidence while gathering valuable feedback to support product and service improvements. My adaptability, curiosity, and commitment to client satisfaction align perfectly with Twine’s mission of connecting top talent with companies globally.

Skills

Leadership

Copywriting

Experience Level

Leadership

Expert

Copywriting

Intermediate

Language

Bulgarian

Fluent

English

Fluent

Greek, Modern

Advanced

French

Intermediate

Work Experience

Fleet Vehicle Preparation Supervisor at RICHMOND MOTOR GROUP

September 1, 2025 - September 1, 2025

Oversee and coordinate the pre-delivery preparation of fleet vehicles (cleaning, inspection, minor repairs) to ensure they meet dealership/manufacturer standards before handing over to customers. Manage and schedule the team and workflow in the preparation area, ensuring timely processing of vehicles, maintaining quality control, and meeting volume targets. Maintain inventory of parts, accessories and equipment needed for prep work; ensure compliance with safety & health regulations; monitor cost control and report on preparation metrics.

Cabin Crew at BRITISH AIRWAYS

September 1, 2024 - September 1, 2024

Maintained strict adherence to airline safety procedures and industry regulations to keep passengers and crew secure. Stayed composed and resourceful during unexpected situations, managing in-flight issues quickly and effectively. Welcomed and assisted travellers from many different cultures, adapting communication and service to meet individual needs. Balanced multiple tasks in a busy cabin environment, sharpening organisational skills and time management under pressure.

Customer Service Advisor at FatFace

January 1, 2024 - January 1, 2024

Provided friendly, solution-focused support to customers, resolving order and stock enquiries in a fast paced environment and accurately. Handled returns, exchanges, and complaints with a calm, professional approach to maintain strong customer relationships. Coordinated with warehouse and courier teams to ensure smooth, on-time deliveries and resolve any fulfilment issues. Processed online and in-store orders efficiently working on online platforms such as Excel, Outlook and Genesys Purecloud.