Ross Kasielski
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Hi, I’m Ross Kasielski, a dynamic professional with a diverse background in restaurant operations and real estate. With over 15 years of experience, I thrive in environments that prioritize customer satisfaction and operational excellence. My journey has been one of continuous learning and adaptation, and I enjoy connecting with clients and colleagues alike.
Throughout my career, I’ve been committed to driving performance and profitability while fostering high-performing teams. Whether in the bustling restaurant industry or the fast-paced realm of real estate, my goal has always been clear: to enhance the customer experience and create lasting value. I’m excited about the next chapter and the opportunities it may bring.
Work Experience
Real Estate Agent at Wardley Real Estate
January 1, 2024 - January 1, 2024Delivered outstanding client service through open houses, networking, and community events. Managed full transaction lifecycle, ensuring compliance with all local and state regulations. Coordinated with appraisers, loan officers, inspectors, and escrow professionals to achieve timely closings. Maintained consistent on-schedule completions through proactive planning and client follow-up.
Inside Sales Representative at Progressive Corporation
March 1, 2021 - March 1, 2021Licensed in 16 states; sold automotive, motorcycle, RV, and boat insurance policies remotely. Consistently ranked among top performers through exceptional communication and relationship management. Supported customer retention by providing efficient, solution-focused service.
Server Assistant / Food Runner at Eddie V’s Prime Seafood and Steaks
October 1, 2020 - October 1, 2020Ensured prompt, accurate food delivery and maintained high guest satisfaction standards. Supported front-of-house operations by coordinating service and assisting staff in a high-volume environment.
Assistant Manager at Craftworks Holdings
April 1, 2019 - April 1, 2019Oversaw operations for full-service restaurants generating over $2M in annual sales. Supervised 35 team members while maintaining quality, cleanliness, and compliance standards. Increased sales by $10K+ in Q1 2019 and reduced labor costs by $1,600 under budget. Improved bar inventory management and implemented cost-saving initiatives.
Supervisor at Craftworks Holdings
January 1, 2017 - January 1, 2017Directed 45 team members in daily operations, training, and service delivery. Resolved customer concerns and maintained a positive, team-oriented environment. Oversaw scheduling, performance reviews, and cross-department coordination.
Server / Cocktail Server / Banquet Server at Craftworks Holdings
January 1, 2016 - January 1, 2016Delivered exceptional guest experiences during high-volume dining and private events. Anticipated customer needs, maintained service excellence, and supported event coordination.
Education
Bachelor of Business at IBAT Swords
January 1, 2010 - January 1, 2010Automotive Technology Service and Maintenance at Chattanooga State Community College
January 1, 2015 - January 1, 2015Qualifications
Industry Experience
Real Estate & Construction, Travel & Hospitality, Professional Services, Media & Entertainment