Check-in and check-out in a courteous manner. Administrative tasks such as creating reports for housekeeping and management, upselling to maximise revenue, coordinating day-to-day operations, answering customer inquiries/complaints, ensuring targets are met, using CRM to record sales, and providing a personalised, high-quality service at all times.

Beauty Sales Advisor at Harvey Nichols

December 1, 2022 - December 1, 2022

Provided premium retail beauty advice, supported product knowledge, and delivered high levels of customer service in a luxury environment; engaged in upselling and contributing to sales targets.

Beauty Sales Advisor at Apex Hotel

August 1, 2024 - August 1, 2024

Front-of-house receptionist and beauty product consultant providing tailored recommendations, handling guest check-ins, coordinating with departments to deliver high-quality guest experiences, supporting daily operations and upselling services and products.

Sales Associate at Harvey Nichols

December 1, 2022 - December 1, 2022

Supported customers across fashion and beauty departments, delivered high-level customer service, built relationships, and contributed to achieving sales targets while maintaining product knowledge and store standards.