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Hi, I’m Michael Lesi. I’m a digital marketing and customer support specialist with over five years of experience crafting impactful campaigns and delivering outstanding service across freelance, remote, and on-site roles in Europe and Africa. I’ve helped small to mid-size brands elevate their online presence, optimize social media and Google Ads, and build content that resonates with audiences. I’m data-driven and collaborative, turning insights into action to boost engagement, client satisfaction, and revenue. I’m fluent in English and proficient in Spanish, and I enjoy working with cross-functional teams to design efficient processes and memorable brand experiences.…Hi, I’m Michael Lesi. I’m a digital marketing and customer support specialist with over five years of experience crafting impactful campaigns and delivering outstanding service across freelance, remote, and on-site roles in Europe and Africa. I’ve helped small to mid-size brands elevate their online presence, optimize social media and Google Ads, and build content that resonates with audiences. I’m data-driven and collaborative, turning insights into action to boost engagement, client satisfaction, and revenue. I’m fluent in English and proficient in Spanish, and I enjoy working with cross-functional teams to design efficient processes and memorable brand experiences.

Michael Lesi

Digital Marketer, Content Creator, Brand Designer, +1

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Hi, I’m Michael Lesi. I’m a digital marketing and customer support specialist with over five years of experience crafting impactful campaigns and delivering outstanding service across freelance, remote, and on-site roles in Europe and Africa. I’ve helped small to mid-size brands elevate their online presence, optimize social media and Google Ads, and build content that resonates with audiences. I’m data-driven and collaborative, turning insights into action to boost engagement, client satisfaction, and revenue. I’m fluent in English and proficient in Spanish, and I enjoy working with cross-functional teams to design efficient processes and memorable brand experiences.…Hi, I’m Michael Lesi. I’m a digital marketing and customer support specialist with over five years of experience crafting impactful campaigns and delivering outstanding service across freelance, remote, and on-site roles in Europe and Africa. I’ve helped small to mid-size brands elevate their online presence, optimize social media and Google Ads, and build content that resonates with audiences. I’m data-driven and collaborative, turning insights into action to boost engagement, client satisfaction, and revenue. I’m fluent in English and proficient in Spanish, and I enjoy working with cross-functional teams to design efficient processes and memorable brand experiences.

Available to hire

Hi, I’m Michael Lesi. I’m a digital marketing and customer support specialist with over five years of experience crafting impactful campaigns and delivering outstanding service across freelance, remote, and on-site roles in Europe and Africa. I’ve helped small to mid-size brands elevate their online presence, optimize social media and Google Ads, and build content that resonates with audiences.

I’m data-driven and collaborative, turning insights into action to boost engagement, client satisfaction, and revenue. I’m fluent in English and proficient in Spanish, and I enjoy working with cross-functional teams to design efficient processes and memorable brand experiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Spanish; Castilian

Intermediate

Work Experience

Digital Marketing & Customer Support Specialist at Freelance / Remote

April 1, 2023 - November 2, 2025

Developed and managed digital marketing campaigns to elevate small business brands across social media platforms and Google Ads. Delivered exemplary customer support via live chat, email, and phone, achieving a 95% customer satisfaction rate. Created engaging content and newsletters, boosting client engagement by 35%. Monitored analytics and compiled reports to evaluate campaign performance and refine strategic approaches.

Warehouse Manager at Ate Outsourcing

March 1, 2023 - March 1, 2023

Oversaw warehousing operations, efficiently managing inventory and personnel scheduling to ensure timely order fulfillment. Instituted customer-centric service protocols that reduced complaints by 30%. Coordinated logistics using advanced digital tools, significantly improving overall operational efficiency and response times. Facilitated seamless internal communication across departments to uphold uninterrupted operations.

Sales Manager at Giant Plus Oriental Limited

August 1, 2020 - August 1, 2020

Led sales initiatives, boosting monthly revenue by 45% through focused customer engagement strategies. Engineered and implemented digital marketing strategies that broadened brand visibility across online channels. Managed customer escalations with empathy and professionalism, attaining a 98% issue resolution rate. Organized product campaigns and customer engagement events that reinforced client relationships.

Sales Representative at Prime Link Ventures

December 1, 2017 - December 1, 2017

Cultivated robust customer relationships through diligent follow-up and tailored service. Surpassed quarterly sales targets by 20% by employing effective prospecting and upselling techniques. Collaborated with marketing teams to align promotions with customer insights and preferences. Implemented CRM tracking systems to improve customer communication and retention efforts.

Customer Service Representative at Elite Global Resources

May 1, 2014 - May 1, 2014

Delivered frontline support to customers, efficiently resolving inquiries and complaints. Managed client accounts, processed transactions, and addressed service escalations with a high degree of accuracy. Contributed to a 25% increase in customer retention through proactive problem-solving approaches. Assisted in marketing initiatives including the distribution of promotional emails and surveys.