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I'm Warida Murekeyisoni, a customer service and IT professional with over 5 years of experience in health care and retail operations, and more than 2 years in IT support roles. I thrive on building strong relationships with customers and resolving complex technical issues to keep operations smooth. I'm passionate about technology and service excellence, adept at troubleshooting hardware and software, coordinating cross-functional teams, and documenting processes to improve efficiency. I enjoy mentoring new hires, streamlining workflows, and delivering a positive experience for residents and clients.…I'm Warida Murekeyisoni, a customer service and IT professional with over 5 years of experience in health care and retail operations, and more than 2 years in IT support roles. I thrive on building strong relationships with customers and resolving complex technical issues to keep operations smooth. I'm passionate about technology and service excellence, adept at troubleshooting hardware and software, coordinating cross-functional teams, and documenting processes to improve efficiency. I enjoy mentoring new hires, streamlining workflows, and delivering a positive experience for residents and clients.

Warida Murekeyisoni

Web Developer, Full Stack Developer, App Developer, +2

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I'm Warida Murekeyisoni, a customer service and IT professional with over 5 years of experience in health care and retail operations, and more than 2 years in IT support roles. I thrive on building strong relationships with customers and resolving complex technical issues to keep operations smooth. I'm passionate about technology and service excellence, adept at troubleshooting hardware and software, coordinating cross-functional teams, and documenting processes to improve efficiency. I enjoy mentoring new hires, streamlining workflows, and delivering a positive experience for residents and clients.…I'm Warida Murekeyisoni, a customer service and IT professional with over 5 years of experience in health care and retail operations, and more than 2 years in IT support roles. I thrive on building strong relationships with customers and resolving complex technical issues to keep operations smooth. I'm passionate about technology and service excellence, adept at troubleshooting hardware and software, coordinating cross-functional teams, and documenting processes to improve efficiency. I enjoy mentoring new hires, streamlining workflows, and delivering a positive experience for residents and clients.

Available to hire

I’m Warida Murekeyisoni, a customer service and IT professional with over 5 years of experience in health care and retail operations, and more than 2 years in IT support roles. I thrive on building strong relationships with customers and resolving complex technical issues to keep operations smooth. I’m passionate about technology and service excellence, adept at troubleshooting hardware and software, coordinating cross-functional teams, and documenting processes to improve efficiency. I enjoy mentoring new hires, streamlining workflows, and delivering a positive experience for residents and clients.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

IT Intern - Tech Support & Help Desk at Algonquin College

April 1, 2024 - April 1, 2024

Provided tier-1 and tier-2 technical support to students and staff; resolved hardware and software issues (Windows, macOS, Linux); configured and deployed new desktops and laptops using SCCM; documented issues and supported cybersecurity awareness initiatives.

Customer Service Representative at RONA

April 1, 2024 - April 1, 2024

Provided customer service, sales support, and complaint resolution; performed de-escalation, cross-functional communication, and onboarding; supported inventory management and daily operations to maintain high service quality.