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I am a Customer Experience Strategist with over 4 years of experience, specializing in VIP Client Management, Proactive Retention, and High-Value Customer Conversion within the iGaming and SaaS-adjacent sectors. I excel at turning reactive support into targeted sales enablement, driving revenue by analyzing client behavior and tailoring outreach strategies. My strengths include multi-channel support, CRM systems, and data-driven decision making to improve customer loyalty and lifetime value. I thrive in cross-functional teams, mentor colleagues, and optimize operations for better efficiency and elevated customer experiences.…I am a Customer Experience Strategist with over 4 years of experience, specializing in VIP Client Management, Proactive Retention, and High-Value Customer Conversion within the iGaming and SaaS-adjacent sectors. I excel at turning reactive support into targeted sales enablement, driving revenue by analyzing client behavior and tailoring outreach strategies. My strengths include multi-channel support, CRM systems, and data-driven decision making to improve customer loyalty and lifetime value. I thrive in cross-functional teams, mentor colleagues, and optimize operations for better efficiency and elevated customer experiences.

Mohammadmahdi Maleki Vayghan

Marketing Strategist, Content Strategist, Marketing Analyst, +2

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I am a Customer Experience Strategist with over 4 years of experience, specializing in VIP Client Management, Proactive Retention, and High-Value Customer Conversion within the iGaming and SaaS-adjacent sectors. I excel at turning reactive support into targeted sales enablement, driving revenue by analyzing client behavior and tailoring outreach strategies. My strengths include multi-channel support, CRM systems, and data-driven decision making to improve customer loyalty and lifetime value. I thrive in cross-functional teams, mentor colleagues, and optimize operations for better efficiency and elevated customer experiences.…I am a Customer Experience Strategist with over 4 years of experience, specializing in VIP Client Management, Proactive Retention, and High-Value Customer Conversion within the iGaming and SaaS-adjacent sectors. I excel at turning reactive support into targeted sales enablement, driving revenue by analyzing client behavior and tailoring outreach strategies. My strengths include multi-channel support, CRM systems, and data-driven decision making to improve customer loyalty and lifetime value. I thrive in cross-functional teams, mentor colleagues, and optimize operations for better efficiency and elevated customer experiences.

Available to hire

I am a Customer Experience Strategist with over 4 years of experience, specializing in VIP Client Management, Proactive Retention, and High-Value Customer Conversion within the iGaming and SaaS-adjacent sectors. I excel at turning reactive support into targeted sales enablement, driving revenue by analyzing client behavior and tailoring outreach strategies.

My strengths include multi-channel support, CRM systems, and data-driven decision making to improve customer loyalty and lifetime value. I thrive in cross-functional teams, mentor colleagues, and optimize operations for better efficiency and elevated customer experiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Work Experience

Pre-VIP Client Agent (Proactive Retention & Conversion) at iGaming Company

May 1, 2025 - November 2, 2025

Engaged high-potential clients through targeted outreach, analyzing behavior to accelerate VIP status conversion and improve Customer Lifetime Value (CLV). Converted targeted players through strategic deposit encouragement and tailored bonus guidance, driving direct revenue impact. Collaborated with Marketing and Sales teams to refine outreach strategies and define key data points for Lead Qualification.

VIP Customer Support Specialist at iGaming Company

May 1, 2025 - May 1, 2025

Delivered personalized, concierge-level support to VIP clientele, managing complex account issues and payment troubleshooting. Cultivated strong personal rapport with VIPs, sustaining high loyalty scores and account longevity. Executed advanced security and Compliance Checks (KYC/AML) specific to high-value accounts.

Customer Support Representative at iGaming Company

May 1, 2024 - May 1, 2024

Provided 24/7 Multi-Channel Support (live chat, email) in a high-volume casino environment. Resolved fundamental account and technical support issues with exceptional speed and accuracy.

Customer Service Representative Team Lead at Sure Lock & Key LLC

October 1, 2023 - October 1, 2023

Managed a remote team of customer service agents, enforcing Service Level Agreements (SLAs) and monitoring Key Performance Indicators (KPIs). Authored and implemented Standard Operating Procedures (SOPs), optimizing workflows and boosting team Operational Efficiency. Resolved all complex client Escalations and mentored junior agents, enhancing team service quality.

Retail Sales Manager at Iran Khodro Shahrbabak Company

May 1, 2016 - May 1, 2016

Directed sales operations for an automotive dealership, leading a team of sales associates. Optimized inventory management and executed sales strategies that successfully increased revenue.