Experience Level
Expert
Expert
Language
Spanish; Castilian
Fluent
English
Advanced
Work Experience
Administrative & Operations Assistant at KP Doors & Access LLC
September 1, 2025 - November 3, 2025Supported service scheduling by assisting with technicians and client coordination and ensuring status updates are accurate. Made outbound calls to suppliers to follow up on purchase orders, lead times, and delivery updates. Sent emails and uploaded quotes into the system, ensuring correct file management and follow-up tracking. Processed purchase orders and communicated with vendors regarding availability and fulfillment. Maintained job documentation and internal records to support smooth operations and timely service completion. Collaborated with the operations team to resolve issues and provide proactive support for daily workflow needs.
Administrative & Operations Assistant at Freedom International S.A.S
September 1, 2024 - September 1, 2024Managed daily administrative tasks including scheduling, documentation, phone, data entry, and email correspondence. Supported operations through reviewing and rectifying daily transactions and managing customer files. Conducted customer activation studies and provided service to address inquiries and concerns. Led the customer service team, overseeing training, professional development, and onboarding of new employees. Acted as liaison between management and staff, ensuring alignment with company goals and smooth communication.
Education
Bachelor of International Business and Finance at Autónoma del Caribe University
January 1, 2015 - January 1, 2020Diploma in Management at Autónoma del Caribe University
November 1, 2019 - January 1, 2020Qualifications
Industry Experience
Professional Services, Manufacturing, Other
Experience Level
Expert
Expert
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