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Hi, I’m a seasoned virtual customer service and dispatch professional with more than 10 years of experience in customer support, technical troubleshooting, and operations coordination. I specialize in providing efficient, reliable, and customer-focused assistance across phone, chat, and email — always ensuring smooth communication between teams and clients. What sets me apart is my versatility — I’ve successfully handled both technical and customer-facing roles, allowing me to bridge the gap between technology and people. Whether it’s troubleshooting a network issue or coordinating a time-sensitive dispatch, I approach every task with precision, empathy, and a commitment to results. My experience working remotely for nearly a decade has honed my communication, organization, and problem-solving skills, making me a dependable partner for any client or team.…Hi, I’m a seasoned virtual customer service and dispatch professional with more than 10 years of experience in customer support, technical troubleshooting, and operations coordination. I specialize in providing efficient, reliable, and customer-focused assistance across phone, chat, and email — always ensuring smooth communication between teams and clients. What sets me apart is my versatility — I’ve successfully handled both technical and customer-facing roles, allowing me to bridge the gap between technology and people. Whether it’s troubleshooting a network issue or coordinating a time-sensitive dispatch, I approach every task with precision, empathy, and a commitment to results. My experience working remotely for nearly a decade has honed my communication, organization, and problem-solving skills, making me a dependable partner for any client or team.

Bartolome, Mary Ann Cañete

Project Manager, Marketing Strategist, Marketing Analyst, +7

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Hi, I’m a seasoned virtual customer service and dispatch professional with more than 10 years of experience in customer support, technical troubleshooting, and operations coordination. I specialize in providing efficient, reliable, and customer-focused assistance across phone, chat, and email — always ensuring smooth communication between teams and clients. What sets me apart is my versatility — I’ve successfully handled both technical and customer-facing roles, allowing me to bridge the gap between technology and people. Whether it’s troubleshooting a network issue or coordinating a time-sensitive dispatch, I approach every task with precision, empathy, and a commitment to results. My experience working remotely for nearly a decade has honed my communication, organization, and problem-solving skills, making me a dependable partner for any client or team.…Hi, I’m a seasoned virtual customer service and dispatch professional with more than 10 years of experience in customer support, technical troubleshooting, and operations coordination. I specialize in providing efficient, reliable, and customer-focused assistance across phone, chat, and email — always ensuring smooth communication between teams and clients. What sets me apart is my versatility — I’ve successfully handled both technical and customer-facing roles, allowing me to bridge the gap between technology and people. Whether it’s troubleshooting a network issue or coordinating a time-sensitive dispatch, I approach every task with precision, empathy, and a commitment to results. My experience working remotely for nearly a decade has honed my communication, organization, and problem-solving skills, making me a dependable partner for any client or team.

Available to hire

Hi, I’m a seasoned virtual customer service and dispatch professional with more than 10 years of experience in customer support, technical troubleshooting, and operations coordination. I specialize in providing efficient, reliable, and customer-focused assistance across phone, chat, and email — always ensuring smooth communication between teams and clients.
What sets me apart is my versatility — I’ve successfully handled both technical and customer-facing roles, allowing me to bridge the gap between technology and people. Whether it’s troubleshooting a network issue or coordinating a time-sensitive dispatch, I approach every task with precision, empathy, and a commitment to results. My experience working remotely for nearly a decade has honed my communication, organization, and problem-solving skills, making me a dependable partner for any client or team.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Account Manager/ Dispatcher at Shuttle Fare .com, LLC

June 1, 2025 - June 1, 2025

Answer phone inquiries, book reservations, amend, cancel and refund; coordinate activities between drivers and passengers; schedule and dispatch drivers; maintain call logs/activity sheets and direct drivers according to customer requests; perform other admin duties such as processing 1099 forms, bookkeeping and digital marketing.

Non Emergency and Taxi Dispatcher at Aldi Tax Service

June 1, 2017 - June 1, 2017

Scheduling and dispatching drivers or vehicles to locations according to predetermined schedules, customer requests or immediate needs; using two-way radios or text messages to contact drivers or non-emergency personnel; keeping and organizing work requests, customer requests, completed work requests, charges for services performed, expenses for services performed, inventory records, bookkeeping and other information.

Taxi Dispatcher/ Virtual Assistant at Royal Taxi Maui

September 1, 2018 - September 1, 2018

Answer called-in requests for cab service and send cabbies to customers via radio, cell phone or computer; provide fare quotes or estimates to customers; assist drivers with directions to pickup locations; create and maintain customer records; provide assistance with reservation reports for billing.

Taxi Dispatcher/ Virtual Assistant at Metropolitan Cab

September 1, 2023 - September 1, 2023

Dispatch all regular education and special/ extra services buses; assign drivers and substitute drivers to cover assignments; prepare and distribute routing information such as master schedules, driver information, maps, student riders' trip lists; assign properly equipped buses based on number of students and their special needs; coordinate extra trips such as field trips and athletic trips; answer cab service calls.

Technical Support Specialist at TeleTech Inc.

April 1, 2014 - April 1, 2014

Troubleshoot internet connection for wired and wireless modem; install and uninstall PC firewall and antivirus protection; email clients and webmail account setup and troubleshooting; computer hardware and software troubleshooting; escalate issues to level 3 support as needed.

Customer Service Representative at Inbound Account, Telephone Banker

May 1, 2008 - May 1, 2008

Ensure all phone inquiries are answered with courtesy, respect, professionalism and accuracy; identify opportunities and upsell additional banking products.

Telemarketer at Credit Protection IC Marketing Services Inc.

January 1, 2006 - January 1, 2006

Make outbound calls to credit card holders, upselling credit card protection insurance.

Telemarketer at Epixstar, Eastwood City, Libis, QC

September 1, 2005 - September 1, 2005

Make outbound calls to potential customers to introduce credit card products and services.

Customer Specialist at Teleperformance, Ortigas, Pasig City

June 1, 2005 - June 1, 2005

Handle inbound customer inquiries and sales; identify specific requirements and suggest appropriate products and services; develop a thorough understanding of computer hardware, peripherals, software or related services to effectively advise customers; guide customers through the sales process and finalize purchases; nurture customer relationships and provide ongoing support after the sale.

Telemarketer at Epixstar, Eastwood City, Libis, QC

September 1, 2005 - September 1, 2005

Make outbound calls to potential customers to introduce credit card products and services.