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Customer Service and Inside Sales Professional with over 10 years of experience delivering exceptional client support, resolving complex issues, and driving customer satisfaction across financial, IT, and software environments. Adept at managing inquiries through email, chat, and phone while maintaining accurate documentation in CRM systems. Skilled in communication, problem-solving, and multitasking in remote settings. Committed to improving customer experience and supporting continuous service enhancements.…Customer Service and Inside Sales Professional with over 10 years of experience delivering exceptional client support, resolving complex issues, and driving customer satisfaction across financial, IT, and software environments. Adept at managing inquiries through email, chat, and phone while maintaining accurate documentation in CRM systems. Skilled in communication, problem-solving, and multitasking in remote settings. Committed to improving customer experience and supporting continuous service enhancements.

Zahra Sayed

Graphic Designer, Web Designer, Copywriter, +3

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Customer Service and Inside Sales Professional with over 10 years of experience delivering exceptional client support, resolving complex issues, and driving customer satisfaction across financial, IT, and software environments. Adept at managing inquiries through email, chat, and phone while maintaining accurate documentation in CRM systems. Skilled in communication, problem-solving, and multitasking in remote settings. Committed to improving customer experience and supporting continuous service enhancements.…Customer Service and Inside Sales Professional with over 10 years of experience delivering exceptional client support, resolving complex issues, and driving customer satisfaction across financial, IT, and software environments. Adept at managing inquiries through email, chat, and phone while maintaining accurate documentation in CRM systems. Skilled in communication, problem-solving, and multitasking in remote settings. Committed to improving customer experience and supporting continuous service enhancements.

Available to hire

Customer Service and Inside Sales Professional with over 10 years of experience delivering exceptional client support, resolving complex issues, and driving customer satisfaction across financial, IT, and software environments. Adept at managing inquiries through email, chat, and phone while maintaining accurate documentation in CRM systems. Skilled in communication, problem-solving, and multitasking in remote settings. Committed to improving customer experience and supporting continuous service enhancements.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Inside Sales Representative at Dell Technologies

January 1, 2022 - January 1, 2022

Managed and strengthened relationships with business and individual clients via phone, email, and digital channels, driving customer satisfaction and loyalty. Processed purchase orders, quotes, renewals, and returns accurately, ensuring compliance with company policies and contractual terms. Collaborated with sales teams and account managers to coordinate order fulfillment and resolve customer inquiries promptly. Resolved billing, delivery, and order issues efficiently, escalating complex problems to appropriate departments to ensure timely solutions. Provided solution-based recommendations by staying updated on Dell’s product portfolio, promotions, and pricing.

Debt Collection Officer at Zenta Pvt Ltd

January 1, 2019 - January 1, 2019

Managed and monitored assigned accounts to identify outstanding debts and ensure timely collection. Recovered outstanding debts by proactively contacting clients via phone, achieving consistent collection targets. Negotiated and structured flexible repayment plans, maintaining strong client relationships while maximizing recovery rates. Maintained accurate records of communications, transactions, and account updates in compliance with company policies. Addressed customer inquiries and disputes professionally to resolve issues amicably and maintain customer satisfaction.

Customer Finance-Lead Advisor at 3 Global Services

January 1, 2011 - January 1, 2011

Recovered up to 95% of overdue payments by proactively contacting customers via phone, email, and digital channels. Negotiated and implemented flexible repayment plans, successfully resolving 50+ delinquent accounts per month while maintaining positive customer relationships. Maintained 100% accurate CRM records of communications, payments, and account updates, ensuring compliance and data integrity. Provided professional support to customers, addressing queries and disputes to maintain long-term retention and trust.

Debt Collection Officer at Accenture

January 1, 2007 - January 1, 2007

Same responsibilities as above within a different tenure, focusing on proactive collection efforts and maintaining CRM records to ensure compliance and data integrity.