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I’m an IT professional with hands-on experience in technical engineering and product ownership, contributing to digital transformation initiatives and enterprise solution optimization. I’m proficient with Microsoft 365, Azure, and ServiceNow, and I bring a solid foundation in IT infrastructure, stakeholder collaboration, and Agile delivery. I’m passionate about aligning technology with business objectives to drive efficiency and value in fast-paced environments. Certified Scrum Master with leadership experience in Agile Marketing contexts, I embrace adaptive delivery of marketing products and services while focusing on customer-centric strategies.…I’m an IT professional with hands-on experience in technical engineering and product ownership, contributing to digital transformation initiatives and enterprise solution optimization. I’m proficient with Microsoft 365, Azure, and ServiceNow, and I bring a solid foundation in IT infrastructure, stakeholder collaboration, and Agile delivery. I’m passionate about aligning technology with business objectives to drive efficiency and value in fast-paced environments. Certified Scrum Master with leadership experience in Agile Marketing contexts, I embrace adaptive delivery of marketing products and services while focusing on customer-centric strategies.

Nicoleta Radoi

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I’m an IT professional with hands-on experience in technical engineering and product ownership, contributing to digital transformation initiatives and enterprise solution optimization. I’m proficient with Microsoft 365, Azure, and ServiceNow, and I bring a solid foundation in IT infrastructure, stakeholder collaboration, and Agile delivery. I’m passionate about aligning technology with business objectives to drive efficiency and value in fast-paced environments. Certified Scrum Master with leadership experience in Agile Marketing contexts, I embrace adaptive delivery of marketing products and services while focusing on customer-centric strategies.…I’m an IT professional with hands-on experience in technical engineering and product ownership, contributing to digital transformation initiatives and enterprise solution optimization. I’m proficient with Microsoft 365, Azure, and ServiceNow, and I bring a solid foundation in IT infrastructure, stakeholder collaboration, and Agile delivery. I’m passionate about aligning technology with business objectives to drive efficiency and value in fast-paced environments. Certified Scrum Master with leadership experience in Agile Marketing contexts, I embrace adaptive delivery of marketing products and services while focusing on customer-centric strategies.

Available to hire

I’m an IT professional with hands-on experience in technical engineering and product ownership, contributing to digital transformation initiatives and enterprise solution optimization. I’m proficient with Microsoft 365, Azure, and ServiceNow, and I bring a solid foundation in IT infrastructure, stakeholder collaboration, and Agile delivery. I’m passionate about aligning technology with business objectives to drive efficiency and value in fast-paced environments.

Certified Scrum Master with leadership experience in Agile Marketing contexts, I embrace adaptive delivery of marketing products and services while focusing on customer-centric strategies.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

French

Fluent

Spanish; Castilian

Fluent

English

Fluent

Work Experience

Scrum Master at Honeywell

July 1, 2024 - November 3, 2025

Facilitated Agile ceremonies within the Scrum framework, defined and communicated product vision and strategy, assisted with backlog management, refinement, and prioritization, coached the team on Agile principles and Scrum values, removed obstacles to improve performance, promoted collaboration, and used Jira to track progress. Refined backlogs and aligned items with the platform roadmap.

M365 Technical Engineer at SoftwareONE

March 1, 2024 - March 1, 2024

Provided technical support for M365/Azure issues (Exchange Online, Migrations, Teams, SharePoint, Conditional Access, IAM). Maintained relationships with suppliers to aid troubleshooting and communication with end users. Worked with ServiceNow feedback, tested new features, documented new procedures and process changes, and assisted with automation of workflows.

Technical Support Engineer at Microsoft

November 1, 2020 - November 1, 2020

Delivered customer support for Exchange Online, Mail Flow, and Azure AD; performed technical reviews and escalations, mentored colleagues, created and updated knowledge base articles, provided French language support.

SAP Technical Support at Accenture

April 1, 2016 - April 1, 2016

Troubleshot SAP technical issues (Access, file system, connection restricted, profile creation); logged and documented customer problems, ensuring adherence to SLAs and KPI requirements.

Team Leader at Emmaus

January 1, 2013 - January 1, 2013

Selling and consulting clients regarding the company's products; managing the team on daily activities (scheduling, salaries).

SAP Technical Support Analyst at Accenture

April 1, 2016 - April 1, 2016

Troubleshooting SAP technical issues (Access, file system, restricted connections, profile creation). Received and documented problems, ensured adherence to SLAs, and communicated resolutions to customers.