Available to hire
I am an experienced Team Manager with over 10 years in customer relationship management, including 5 years in educational leadership. I have a passion for mentoring others and enhancing customer satisfaction. My goal is to contribute positively to any team environment, harnessing my leadership skills and commitment to excellence.
Language
French
Fluent
English
Intermediate
Work Experience
Team Leader at Konecta
February 1, 2024 - November 3, 2025Managed a team of 15 employees, achieving 30% productivity growth in one year. Developed a KPI management system, resulting in improved customer satisfaction by 25%. Implemented conflict resolution strategies, fostering a productive work environment.
Sales Representative at Konecta
October 1, 2020 - October 1, 2020Expanded customer portfolio through targeted outbound calls, consistently achieving sales targets. Engaged with clients to transform needs into solutions, enhancing long-term satisfaction and loyalty.
Customer Service Representative at PCCI
April 1, 2016 - April 1, 2016Managed inbound calls and supported customers with inquiries, helping to ensure their needs were met. Contributed to brand image and maintained high standards of customer communication.
Education
Bachelor of degree at Dakar University
October 1, 2013 - January 1, 2014Qualifications
Industry Experience
Professional Services
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