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Hi, I'm Uche Osuji. I'm a remote customer service professional with over 8 years of experience helping clients via phone, email, and chat. I excel in conflict resolution, active listening, and building trust in fast-paced remote environments while working independently and collaboratively. I bring strong problem-solving and troubleshooting skills, proficiency with Salesforce, Zendesk, and Microsoft 365, and a commitment to HIPAA compliance and high customer satisfaction. I enjoy collaborating with cross-functional teams to deliver consistent experiences and effective solutions.…Hi, I'm Uche Osuji. I'm a remote customer service professional with over 8 years of experience helping clients via phone, email, and chat. I excel in conflict resolution, active listening, and building trust in fast-paced remote environments while working independently and collaboratively. I bring strong problem-solving and troubleshooting skills, proficiency with Salesforce, Zendesk, and Microsoft 365, and a commitment to HIPAA compliance and high customer satisfaction. I enjoy collaborating with cross-functional teams to deliver consistent experiences and effective solutions.

Uche Osuji

Presenter, Voiceover Artist, Photographer, +2

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Hi, I'm Uche Osuji. I'm a remote customer service professional with over 8 years of experience helping clients via phone, email, and chat. I excel in conflict resolution, active listening, and building trust in fast-paced remote environments while working independently and collaboratively. I bring strong problem-solving and troubleshooting skills, proficiency with Salesforce, Zendesk, and Microsoft 365, and a commitment to HIPAA compliance and high customer satisfaction. I enjoy collaborating with cross-functional teams to deliver consistent experiences and effective solutions.…Hi, I'm Uche Osuji. I'm a remote customer service professional with over 8 years of experience helping clients via phone, email, and chat. I excel in conflict resolution, active listening, and building trust in fast-paced remote environments while working independently and collaboratively. I bring strong problem-solving and troubleshooting skills, proficiency with Salesforce, Zendesk, and Microsoft 365, and a commitment to HIPAA compliance and high customer satisfaction. I enjoy collaborating with cross-functional teams to deliver consistent experiences and effective solutions.

Available to hire

Hi, I’m Uche Osuji. I’m a remote customer service professional with over 8 years of experience helping clients via phone, email, and chat. I excel in conflict resolution, active listening, and building trust in fast-paced remote environments while working independently and collaboratively.

I bring strong problem-solving and troubleshooting skills, proficiency with Salesforce, Zendesk, and Microsoft 365, and a commitment to HIPAA compliance and high customer satisfaction. I enjoy collaborating with cross-functional teams to deliver consistent experiences and effective solutions.

Skills

Salesforce

Microsoft Excel

Microsoft Office

Experience Level

Salesforce

Expert

Microsoft Excel

Expert

Microsoft Office

Expert

Language

English

Fluent

Work Experience

Remote Patient Account Resolution Specialist at Ovation Health

September 1, 2025 - September 1, 2025

Remote role handling patient inquiries via phone, chat, and email; resolved billing and account discrepancies; reviewed and corrected insurance denials and payment issues; communicated with patients and insurers to ensure timely resolution; processed adjustments, refunds, and account updates; maintained accurate documentation and met performance goals; ensured compliance with HIPAA and company policies.

Remote Customer Service Associate at Uber

November 1, 2022 - November 1, 2022

Provided virtual customer support to riders and drivers via phone, email, and chat with focus on fast resolution; maintained metrics for customer satisfaction and service quality; handled escalated complaints with clear explanations and practical solutions; assisted with training new team members in remote communication best practices; ensured accurate case documentation for every interaction.

Customer Relations Associate at Capital One

December 1, 2018 - December 1, 2018

Assisted customers with account inquiries and service requests in-branch and by phone; investigated and resolved complaints with professionalism and accuracy; maintained accurate records and followed up to confirm resolution; partnered with internal teams to deliver smooth, consistent customer experiences.