Irma Nyrkkanen

Ensured timely delivery of raw materials by developing forecasting measurements; created cost-efficient SOPs; coordinated with multiple employment agencies to fill production needs; improved quality control records filing system; built and maintained relationships with existing and new vendors.

Analyzed customer materials and requests to determine efficient production plans and identify potential issues; built and maintained professional relationships with customers and vendors; managed timeline changes; oversaw daily pre-press proofing across platforms and communicated issues to customers, sales, and estimators; coordinated cross-department efforts to ensure on-time, quality delivery; generated POs and requisitions; collaborated with vendors on outsourcing; identified workflow improvements and SOP opportunities; maintained strong customer relationships.

Reviewed unemployment insurance claims, determined eligibility, and communicated decisions to claimants; ensured regulatory compliance and maintained accurate case records; coordinated with internal teams to resolve issues.