I’m an outgoing, determined, and hard-working professional who thrives under pressure. I take pride in delivering great customer experiences, leading when needed, and collaborating effectively with teams or independently to hit targets. My background spans retail, logistics, and education technology, where I’ve built strong communication, problem-solving, and organizational skills. I’m excited to bring my energy and dedication to a role that values initiative, reliability, and customer success. With experience in fast-paced retail environments, large-scale customer support, and technical platforms (e.g., Salesforce, Excel, and purchasing systems), I’m adept at multitasking, prioritizing, and maintaining a positive attitude while delivering quality work.

Ashley

I’m an outgoing, determined, and hard-working professional who thrives under pressure. I take pride in delivering great customer experiences, leading when needed, and collaborating effectively with teams or independently to hit targets. My background spans retail, logistics, and education technology, where I’ve built strong communication, problem-solving, and organizational skills. I’m excited to bring my energy and dedication to a role that values initiative, reliability, and customer success. With experience in fast-paced retail environments, large-scale customer support, and technical platforms (e.g., Salesforce, Excel, and purchasing systems), I’m adept at multitasking, prioritizing, and maintaining a positive attitude while delivering quality work.

Available to hire

I’m an outgoing, determined, and hard-working professional who thrives under pressure. I take pride in delivering great customer experiences, leading when needed, and collaborating effectively with teams or independently to hit targets. My background spans retail, logistics, and education technology, where I’ve built strong communication, problem-solving, and organizational skills. I’m excited to bring my energy and dedication to a role that values initiative, reliability, and customer success.

With experience in fast-paced retail environments, large-scale customer support, and technical platforms (e.g., Salesforce, Excel, and purchasing systems), I’m adept at multitasking, prioritizing, and maintaining a positive attitude while delivering quality work.

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Language

English
Fluent

Work Experience

Sales Associate (seasonal) at Kohl’s
January 1, 2016 - January 1, 2016
Assisted customers, cleaned dressing rooms, organized merchandise, and supported daily store operations during a seasonal peak.
Sales Associate at Forever 21
June 1, 2016 - June 1, 2016
Assisted customers, supported sales, stocked merchandise and floor sets, and cashed out customers.
Package Handler at FedEx Express
November 1, 2018 - November 1, 2018
Handled packages, maintained cleanliness, lifted heavy freight, and loaded/unloaded trucks; contributed to efficient warehouse operations and safety standards.
Senior Agent at Cengage Group
November 1, 2018 - November 4, 2025
Assisted students with issues on Cengage.com over the phone, processed purchases, and completed returns documents. Used E1 Purchasing System and Salesforce; prepared Excel-based documents and monitored social media channels to assist customers across platforms.

Education

High School Diploma at Simon Kenton High School
January 11, 2030 - May 1, 2015
Undergraduate at Northern Kentucky University
August 1, 2015 - January 1, 2016
Bachelor's in Communications at Southern New Hampshire University
January 1, 2018 - March 1, 2024

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Education, Software & Internet, Professional Services, Media & Entertainment