Available to hire
Hi, I’m Anu Loyspa, a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I’m committed to maintaining professional relationships to increase profitability and drive business results.
I enjoy helping customers, solving problems, and sharing product knowledge to provide accurate information and friendly support. Based in Vaughan, Ontario, I’m ready to adapt to flexible hours and contribute to a busy team with a positive attitude.
Language
English
Advanced
Work Experience
Customer Service Representative at Walmart
May 20, 2025 - November 5, 2025Assisted high-volume customer calls and inquiries at Walmart in Toronto, delivering accurate product information and processing orders. Maintained a professional demeanor under pressure, contributing to consistent call-center performance metrics. Resolved customer concerns promptly, addressing inquiries and solving issues with timely, on-point solutions. Built rapport with customers through active listening and empathetic responses, fostering positive relationships and repeat business. Demonstrated strong product knowledge to provide support, troubleshoot issues, and guide customers.
Customer Service Representative at Site L
March 28, 2025 - March 28, 2025Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Responded to customer requests for products, services, and company information. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues. Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients. Developed strong product knowledge to provide informed recommendations.
Customer Service Representative at Walmart
May 20, 2025 - November 6, 2025Managed high call volume with exceptional professionalism and efficiency. Helped a large volume of customers every day with positive attitude and focus on customer satisfaction. Enhanced customer satisfaction by promptly addressing inquiries and resolving issues. Maintained a high level of product knowledge to provide accurate information and support to customers. Contributed to team success, consistently achieving call center performance metrics. Navigated multiple computer systems and applications to find information. Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels. Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance. Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions. Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Education
High School Diploma at Cameroon College of Arts and Sciences
January 11, 2030 - November 5, 2025High School Diploma at Cameroon College of Arts and Sciences
January 11, 2030 - November 6, 2025Qualifications
Industry Experience
Retail, Consumer Goods, Professional Services
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