Available to hire
Hi, I’m Patricia Fernandez, a bilingual professional with a BS in Human Development and a Spanish minor from Binghamton University. I enjoy roles that blend education, customer service, and cross-cultural communication.\n\nMy experience across IKEA, academic tutoring, and volunteer work in Spain and Madrid dog shelters has sharpened my ability to create engaging learning materials, support diverse teams, and adapt quickly to changing needs.
Skills
Experience Level
Intermediate
Language
English
Fluent
Spanish; Castilian
Advanced
Portuguese
Advanced
Work Experience
Customer Operations at IKEA
July 31, 2022 - July 31, 2022Led all customer service operations for English as a Second Language customers; used tri-lingual background to satisfy requests; onboarded quickly by reviewing training materials and creating a personal instruction manual; worked cross-functionally across payments, customer service, and click-&-collect to cover different team needs.
Spanish Tutor at Herkimer County Community College
April 1, 2020 - April 1, 2020Helped students increase final grades by assisting with in-home tasks; created culturally rich lessons leveraging experiences in Spain and Latin America; drafted a Google Docs guide with tips for future tutors to onboard faster.
Spanish Tutor at Herkimer County Community College
April 1, 2021 - April 1, 2021Helped students increase final grades by assisting with in-home tasks; created culturally rich lessons leveraging experiences in Spain and Latin America; drafted a Google Docs guide with tips for future tutors to onboard faster.
Cashier at Dog Shelter
September 30, 2016 - September 30, 2016Provided excellent customer service by handling long shifts, managing orders, and serving as a liaison between customers and kitchen staff; covered for sick colleagues and learned additional skills such as cleaning and food preparation, earning recognition as a versatile employee.
Cashier at Dog Shelter
September 30, 2018 - September 30, 2018Provided excellent customer service by handling long shifts, managing orders, and serving as a liaison between customers and kitchen staff; covered for sick colleagues and learned additional skills such as cleaning and food preparation, earning recognition as a versatile employee.
Education
Bachelor of Science: Human Development (Major), Spanish (Minor) at Binghamton University
January 11, 2030 - May 1, 2024Associate in Liberal Arts and Sciences at Herkimer County Community College
January 11, 2030 - December 1, 2021Qualifications
Industry Experience
Education, Retail, Non-Profit Organization, Professional Services, Other
Skills
Experience Level
Intermediate
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