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I’m a customer service and technical support professional with 10+ years of experience across telecommunications, logistics, and consumer products. I diagnose and resolve complex issues, troubleshoot connectivity and device malfunctions, and help customers navigate billing and account changes with calm, clarity, and a solutions-focused approach. I’m known for a problem-solving mindset, adaptability, and strong communication skills that drive customer satisfaction and revenue growth. I enjoy collaborating with teams to improve processes, deliver proactive service, and build lasting customer loyalty through thoughtful service recovery and personalized solutions.…I’m a customer service and technical support professional with 10+ years of experience across telecommunications, logistics, and consumer products. I diagnose and resolve complex issues, troubleshoot connectivity and device malfunctions, and help customers navigate billing and account changes with calm, clarity, and a solutions-focused approach. I’m known for a problem-solving mindset, adaptability, and strong communication skills that drive customer satisfaction and revenue growth. I enjoy collaborating with teams to improve processes, deliver proactive service, and build lasting customer loyalty through thoughtful service recovery and personalized solutions.

Brett Bolton

Designer, Graphic Designer, Brand Designer, +2

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I’m a customer service and technical support professional with 10+ years of experience across telecommunications, logistics, and consumer products. I diagnose and resolve complex issues, troubleshoot connectivity and device malfunctions, and help customers navigate billing and account changes with calm, clarity, and a solutions-focused approach. I’m known for a problem-solving mindset, adaptability, and strong communication skills that drive customer satisfaction and revenue growth. I enjoy collaborating with teams to improve processes, deliver proactive service, and build lasting customer loyalty through thoughtful service recovery and personalized solutions.…I’m a customer service and technical support professional with 10+ years of experience across telecommunications, logistics, and consumer products. I diagnose and resolve complex issues, troubleshoot connectivity and device malfunctions, and help customers navigate billing and account changes with calm, clarity, and a solutions-focused approach. I’m known for a problem-solving mindset, adaptability, and strong communication skills that drive customer satisfaction and revenue growth. I enjoy collaborating with teams to improve processes, deliver proactive service, and build lasting customer loyalty through thoughtful service recovery and personalized solutions.

Available to hire

I’m a customer service and technical support professional with 10+ years of experience across telecommunications, logistics, and consumer products. I diagnose and resolve complex issues, troubleshoot connectivity and device malfunctions, and help customers navigate billing and account changes with calm, clarity, and a solutions-focused approach.

I’m known for a problem-solving mindset, adaptability, and strong communication skills that drive customer satisfaction and revenue growth. I enjoy collaborating with teams to improve processes, deliver proactive service, and build lasting customer loyalty through thoughtful service recovery and personalized solutions.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Customer Service Representative at Verizon

May 1, 2020 - November 6, 2025

Diagnose and resolve complex technical issues including device malfunctions, connectivity, and service outages. Manage billing inquiries, account changes, activations, and plan adjustments with accuracy and efficiency. Consistently exceed sales targets by identifying customer needs and recommending personalized solutions. Improve customer loyalty through proactive service recovery and solution-oriented communication.

Customer Service Representative at FedEx

November 1, 2020 - November 1, 2020

Assisted customers with domestic and freight tracking issues, ensuring timely and accurate resolutions. Delivered high-quality support while maintaining company service standards and KPIs.

Customer Service Representative at Gage's Powersports

May 1, 2018 - May 1, 2018

Handled customer inquiries on products, orders, and repairs. Installed accessories and provided on-site troubleshooting and basic repair services.

Compliance & Label QC Specialist at Innovative Formulations

September 1, 2017 - September 1, 2017

Designed and reviewed product labels to ensure FDA and GPA compliance. Managed product updates and branding changes using Adobe Creative Suite.

Marketing Manager & Graphic Designer at Insane Labz

July 1, 2016 - July 1, 2016

Managed social media, sponsorships, and marketing campaigns to drive brand visibility. Created promotional graphics, banners, and packaging designs. Provided customer service support via chat and email.

Customer Service Representative / LSPAC Porting at Windstream

July 1, 2015 - July 1, 2015

Handled technical support and number porting coordination between carriers. Opened trouble tickets and followed through on resolutions to ensure customer satisfaction.

Field Technician / Customer Service Representative at Cox Communications

January 1, 2013 - January 1, 2013

Installed and repaired internet and phone services for residential customers. Delivered excellent on-site technical support and customer care.