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I'm Eduardo Cantillo, a bilingual professional fluent in English and Spanish, with strong skills in negotiation, empathy, problem solving, data analysis, and client relationship management. I have a proven track record of ownership and exceeding expectations, delivering consistent results in fast-paced customer service and technical support environments. I thrive in collaborative settings, spotting trends that drive growth, and supporting colleagues to create a positive, efficient team culture. I am currently focused on roles that leverage my attention to detail in audio annotation and data-related tasks, while continuing to provide exceptional service to customers.…I'm Eduardo Cantillo, a bilingual professional fluent in English and Spanish, with strong skills in negotiation, empathy, problem solving, data analysis, and client relationship management. I have a proven track record of ownership and exceeding expectations, delivering consistent results in fast-paced customer service and technical support environments. I thrive in collaborative settings, spotting trends that drive growth, and supporting colleagues to create a positive, efficient team culture. I am currently focused on roles that leverage my attention to detail in audio annotation and data-related tasks, while continuing to provide exceptional service to customers.

Eduardo Cantillo

Audio Transcriber, Data Annotator, Voiceover Artist, +2

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I'm Eduardo Cantillo, a bilingual professional fluent in English and Spanish, with strong skills in negotiation, empathy, problem solving, data analysis, and client relationship management. I have a proven track record of ownership and exceeding expectations, delivering consistent results in fast-paced customer service and technical support environments. I thrive in collaborative settings, spotting trends that drive growth, and supporting colleagues to create a positive, efficient team culture. I am currently focused on roles that leverage my attention to detail in audio annotation and data-related tasks, while continuing to provide exceptional service to customers.…I'm Eduardo Cantillo, a bilingual professional fluent in English and Spanish, with strong skills in negotiation, empathy, problem solving, data analysis, and client relationship management. I have a proven track record of ownership and exceeding expectations, delivering consistent results in fast-paced customer service and technical support environments. I thrive in collaborative settings, spotting trends that drive growth, and supporting colleagues to create a positive, efficient team culture. I am currently focused on roles that leverage my attention to detail in audio annotation and data-related tasks, while continuing to provide exceptional service to customers.

Available to hire

I’m Eduardo Cantillo, a bilingual professional fluent in English and Spanish, with strong skills in negotiation, empathy, problem solving, data analysis, and client relationship management. I have a proven track record of ownership and exceeding expectations, delivering consistent results in fast-paced customer service and technical support environments.

I thrive in collaborative settings, spotting trends that drive growth, and supporting colleagues to create a positive, efficient team culture. I am currently focused on roles that leverage my attention to detail in audio annotation and data-related tasks, while continuing to provide exceptional service to customers.

Skills

CRM

Data Visualization

Copywriting

Experience Level

CRM

Expert

Data Visualization

Intermediate

Copywriting

Intermediate

Language

English

Fluent

Spanish; Castilian

Fluent

Work Experience

Concierge Coordinator at Achievers

January 1, 2021 - November 8, 2025

Verified member point balances, confirmed merchant payment acceptance, and placed orders on behalf of members. Tracked shipments, maintained accurate records, and delivered timely updates for exceptional customer experience. Consolidated all credit card charges, reconciled accounts, and ensured accuracy and compliance with financial regulations by using the reconciliation tool to group multiple transactions into a single charge for efficient reporting and auditing.

Customer Care Advisor at Achievers

January 1, 2021 - November 8, 2025

Provided technical troubleshooting for all Achievers computer systems, web-based applications, and mobile technology. Oversaw the fulfillment process for member orders through Achievers’ marketplace, handling both physical and e-gift card orders, ensuring accurate and efficient processing. Stayed up to date on guidance changes, sharing weekly summaries with the team. Proficiently solved and took ownership of cases with consistently positive feedback from customers and colleagues.

Customer Service Senior Specialist at Booking.com

January 1, 2020 - January 1, 2020

Handled work stream on high-risk complaints, media-risk cases, advised front-line staff, fraud, payment and assisting properties operation on the Booking.com platform. Applied verbal and written negotiation skills to implement win-win solutions to escalated complaints. Verified record information and provided feedback to the agents to settle disputes between hotels and customers. Investigated hotel and customer information to prevent fraudulent claims. Assisted Team Leaders by coaching and training new hires, while also reporting technical bugs to the business continuity team.

Customer Service Specialist at Booking.com

January 1, 2019 - January 1, 2019

Liaised between guests and partners to resolve complex inquiries and concerns via phone and email on various topics such as complaints, cancellations, escalations, and modifications. Investigated complex cases and took consistent ownership through the use of effective soft skills in customer service. Supported colleagues with peer learning and being open to feedback from others.

Verification Agent at Summit Energy

January 1, 2017 - January 1, 2017

Conferred with customers by telephone and social media, responding to inquiries and providing accurate information about services, entering orders, cancelling accounts, and obtaining details of complaints in a professional manner. Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments and actions taken; updated the database. Checked client accounts to ensure appropriate changes were made to solve customer issues in a high volume and within a fast-paced environment.