Available to hire
I am a telecom sales and marketing professional with over 15 years of experience in customer acquisition, retention, and revenue planning. I excel at identifying new business opportunities, building strong client relationships, presenting solutions, and closing deals.
Currently, I work as a Tech Mahindra Functional Consultant for IOH (Indonesia), where I drive revenue growth, campaign management, and cross-functional collaboration. I have been recognized for launch contributions, excellence in retention campaigns, and for planning and presenting innovative approaches to IOH’s business needs.
Experience Level
Expert
Expert
Language
English
Fluent
Hindi
Advanced
Work Experience
Functional Consultant at Tech Mahindra
September 1, 2021 - November 8, 2025Responsible for client engagement and first-level coordination as a techno-functional consultant for IOH projects. Built and maintained strong client relationships, acted as trusted advisor, and tailored solutions to client goals. Collaborated with cross-functional teams to ensure satisfaction and successful delivery of products and services. Identified opportunities for upselling or cross-selling to existing clients, contributing to revenue growth. Worked with Born Group and IOH to align business needs with available products and services and develop tailored solutions. Planned and implemented revenue growth opportunities by replicating best practices from other operating companies with support from campaign management teams (IOH & Flytxt). Resolved client issues promptly, maintaining trust and satisfaction.
AGM – Postpaid Process & Systems at Vodafone Idea Limited (Vi)
August 31, 2021 - August 31, 2021Analyzed VOC from multiple sources and digital user trends; developed analytical models to study customer interactions. Conducted ARIS platform reviews and simplification for Postpaid processes. Served as SPOC for postpaid-to-prepaid, pre-to-post, and premium number processes; created processes in ARIS; acted as single point of contact for retention process compliance. Fixed audit observations, trained Quality teams, and coordinated with multiple teams for deployment of demands. Identified areas of action to improve customer journey and implemented ideas to smoothen operations.
Senior Manager – Acquisition Head at Vodafone India Limited
September 30, 2018 - September 30, 2018Led prepaid campaigns to drive Quality Gross Additions, planned revenue projections from new acquisitions, and managed lifecycle and retention. Conducted customer behavior analysis to derive the right product and communication mix to acquire, retain, and increase revenue. Managed SIM and paper RCV supply chain to ensure market readiness with minimal wastage.
Deputy Manager, Segment Head at Vodafone India Limited
March 31, 2016 - March 31, 2016Managed prepaid revenue and retention strategies; executed segment-based targeting and lifecycle campaigns; planned revenue targets and enhanced retention through platform-driven offers and campaigns.
Data Revenue Usage, Retention at Vodafone India Limited
March 31, 2015 - March 31, 2015Analyzed data revenue usage and retention initiatives; drove data-driven approaches to improve customer engagement and retention.
Value Added Services at Vodafone India Limited
March 31, 2012 - March 31, 2012Handled Value Added Services portfolio, optimizing offerings and revenue opportunities.
Customer Service at Vodafone Spacetel Limited, Ranchi
March 31, 2010 - March 31, 2010Managed customer interactions and number management; supported service delivery and customer satisfaction in Ranchi.
Customer Service Executive at Reliance Telecom Limited
May 1, 2008 - May 1, 2008Front-line customer service representative handling client inquiries and service requests in Ranchi.
Education
PGDBA at Symbiosis School Of Distance Learning
January 11, 2030 - January 1, 2013Bachelor in Law at Chotanagpur Law College
January 11, 2030 - January 1, 2009Bachelor in Arts at St. Paul’s College Ranchi
January 11, 2030 - January 1, 2006Matriculation at St. Anthony’s School
January 11, 2030 - January 1, 1999Qualifications
The Fundamentals of Digital Marketing (Google)
January 11, 2030 - November 8, 2025Industry Experience
Telecommunications, Professional Services, Software & Internet
Experience Level
Expert
Expert
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