I'm Gabriel Laranjeiras, a Customer Success and Support professional with 10+ years in the tech industry. I blend a strong technical foundation with a passion for people, clear communication, and problem-solving. Today I manage a portfolio of over 700 B2B SaaS clients, focusing on onboarding, retention, churn reduction, and growth. I create educational content like webinars and training sessions for clients and teams, and I collaborate with Product, Sales, and Support to optimize the customer journey and quantify success. I'm seeking global or Malta-based opportunities in Customer Success or Customer Service to bring empathy, data-driven insights, and a customer-first mindset to help businesses grow. In short, I’m a proactive, data-informed CS professional who thrives in cross-functional settings and loves turning customer insights into measurable business impact.…I'm Gabriel Laranjeiras, a Customer Success and Support professional with 10+ years in the tech industry. I blend a strong technical foundation with a passion for people, clear communication, and problem-solving. Today I manage a portfolio of over 700 B2B SaaS clients, focusing on onboarding, retention, churn reduction, and growth. I create educational content like webinars and training sessions for clients and teams, and I collaborate with Product, Sales, and Support to optimize the customer journey and quantify success. I'm seeking global or Malta-based opportunities in Customer Success or Customer Service to bring empathy, data-driven insights, and a customer-first mindset to help businesses grow. In short, I’m a proactive, data-informed CS professional who thrives in cross-functional settings and loves turning customer insights into measurable business impact.WWWW…