Hi, I’m Amanda Antunes, a results-driven Customer Success and Account Management professional with extensive experience in strategic planning, cross-functional collaboration, and revenue growth at top tech and media companies, including SpaceX, ON24, and Hopin. I excel at partnering with global customers and resellers to align strategies with business goals, overseeing LATAM operations, and driving customer satisfaction through proactive engagement, effective escalation management, and data-driven insights. I’m passionate about leveraging innovative account strategies to exceed targets, gather customer feedback to inform product improvements, and build scalable processes and playbooks that empower partners to outperform. I thrive in fast-paced environments and enjoy working with cross-functional teams to deliver value and long-term success.

Amanda Antunes

Hi, I’m Amanda Antunes, a results-driven Customer Success and Account Management professional with extensive experience in strategic planning, cross-functional collaboration, and revenue growth at top tech and media companies, including SpaceX, ON24, and Hopin. I excel at partnering with global customers and resellers to align strategies with business goals, overseeing LATAM operations, and driving customer satisfaction through proactive engagement, effective escalation management, and data-driven insights. I’m passionate about leveraging innovative account strategies to exceed targets, gather customer feedback to inform product improvements, and build scalable processes and playbooks that empower partners to outperform. I thrive in fast-paced environments and enjoy working with cross-functional teams to deliver value and long-term success.

Available to hire

Hi, I’m Amanda Antunes, a results-driven Customer Success and Account Management professional with extensive experience in strategic planning, cross-functional collaboration, and revenue growth at top tech and media companies, including SpaceX, ON24, and Hopin. I excel at partnering with global customers and resellers to align strategies with business goals, overseeing LATAM operations, and driving customer satisfaction through proactive engagement, effective escalation management, and data-driven insights.

I’m passionate about leveraging innovative account strategies to exceed targets, gather customer feedback to inform product improvements, and build scalable processes and playbooks that empower partners to outperform. I thrive in fast-paced environments and enjoy working with cross-functional teams to deliver value and long-term success.

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Language

English
Fluent
Portuguese
Fluent
Spanish; Castilian
Advanced

Work Experience

Enterprise Customer Success at SpaceX (Starlink Operations)
January 1, 2023 - November 9, 2025
Cultivate and assist global partner relationships; oversee LATAM operations (Brazil billing, invoices, replacements, new orders, shipping) and partner goal alignment; drive revenue growth and upsell initiatives with cross-functional teams; design scalable processes and a comprehensive playbook; deliver actionable feedback to product teams; manage escalation for critical technical issues and coordinate with engineering; support partners in implementing technology and optimizing infrastructure.
Account Manager at ON24
January 1, 2022 - January 1, 2022
Managed and grew a portfolio of US-based accounts focusing on increasing client retention and upsell of SAAS solutions; built strong relationships with senior decision-makers; identified new business opportunities, conducted product demos, negotiated contracts; utilized data-driven insights to optimize account strategies; proactively hosted health checks; championed strategic account planning and mapping; managed a $1M+ portfolio with renewal quota 125% and 108% growth.
Account Executive at Hopin
January 1, 2022 - January 1, 2022
Managed territory for US West and Brazil focusing on online event platform SAAS; analyzed regional market trends and delivered sales forecasts; streamlined sales cycle and closed deals with Salesforce; partnered with cross-functional teams to tailor solutions for key accounts; cultivated Portuguese-speaking customer relationships; generated $150k+ pipeline in 3 months; closed major enterprise deals with Salesforce and Zendesk.
Inside Sales at Cisco (Meraki)
January 1, 2021 - January 1, 2021
Met and exceeded direct sales goals across US West, Enterprise LATAM, and Public Sector; managed all aspects of the sales process for SAAS and hardware; led lead generation, qualification, demos, trials, and close; fostered cross-functional partnerships and channel partners; created Salesforce reports and managed pipeline; spearheaded outbound campaigns; recognized with Hustler Award for performance; quotas up to 193%.
SMB Customer Operations at WhatsApp
January 1, 2018 - January 1, 2018
Provided technical support to global SMB users of WhatsApp Business; collaborated with cross-functional teams to address user-impacting issues and contributed to feature launches; mentored new team members and created a comprehensive SMB knowledge base; pioneered SMB support strategies and automation (bulks, macros) to improve efficiency.

Education

Certificate Program in Project Management and Agile at University of California, Berkeley
January 1, 2017 - November 9, 2025
Bachelor of Arts (BA) in Communications & Journalism at Centro Universitário Newton, Belo Horizonte, Brazil
January 1, 2008 - January 1, 2012

Qualifications

Negotiation Mastery Workshop
October 1, 2017 - November 9, 2025
SQL Bootcamp
August 1, 2017 - November 9, 2025
Excel Workshop – General Assembly
August 1, 2017 - November 9, 2025

Industry Experience

Media & Entertainment, Software & Internet, Professional Services, Other