Respond promptly, efficiently, and courteously to guest requests during check-in, check-out, and stay. Maintain a proactive approach to complaint handling and resolving issues. Manage procedures related to credit and cash transactions and accounting documentation. Actively promote and sell hotel facilities and special promotions. Answer all correspondence and inquiries via phone or email.

Customer Experience Manager & Product Owner at Zupports (Start-up) – an online End-to-End Procurement Platform

December 1, 2023 - December 1, 2023

Delivered SaaS, infrastructure, cloud and website (WordPress) solutions. Employed Agile Scrum / Kanban and Jira to manage projects across stakeholders. Designed wireframes and identified issues, risks and benefits of existing and proposed solutions. Managed over 100+ leading international and Thai companies from initiation through to closure and delivery work streams on time, within budget and quality expectations.

Sales Representative at Zupports (Start-up) – an online End-to-End Procurement Platform

June 1, 2021 - June 1, 2021

Identified and researched potential clients across international logistics. Qualified leads and their potential value to the business including outbound calls, emails, & social selling. Tailored product demonstrations and presentations to address specific client needs and pain points.

Project Coordinator at Innosense (Marketing Digital Agency)

April 1, 2019 - April 1, 2019

Coordinated and tracked digital marketing campaigns, including SEO, PPC, social media, and content marketing. Developed project timelines, monitored progress, and ensured deadlines. Communicated with clients, gathered requirements, and provided project updates. Collaborated with designers, developers, and marketing specialists to execute campaigns.