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Hi, I’m Rajat Pandey. I’m a results-driven professional with over seven years of experience in cryptocurrency and IT SaaS, specializing in client acquisition, KYC management, and cross-functional collaboration. I excel at turning business opportunities into sustainable value for clients and teams, while delivering clear communication and measurable outcomes. I thrive in fast-paced environments, leading teams, streamlining processes, and driving customer success. Currently focused on client acquisition and relationship management, I enjoy building scalable solutions, mentoring peers, and aligning product, sales, and support to achieve strategic goals.…Hi, I’m Rajat Pandey. I’m a results-driven professional with over seven years of experience in cryptocurrency and IT SaaS, specializing in client acquisition, KYC management, and cross-functional collaboration. I excel at turning business opportunities into sustainable value for clients and teams, while delivering clear communication and measurable outcomes. I thrive in fast-paced environments, leading teams, streamlining processes, and driving customer success. Currently focused on client acquisition and relationship management, I enjoy building scalable solutions, mentoring peers, and aligning product, sales, and support to achieve strategic goals.

Rajat Pandey

Project Manager, Creative Director, Content Producer, +2

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Hi, I’m Rajat Pandey. I’m a results-driven professional with over seven years of experience in cryptocurrency and IT SaaS, specializing in client acquisition, KYC management, and cross-functional collaboration. I excel at turning business opportunities into sustainable value for clients and teams, while delivering clear communication and measurable outcomes. I thrive in fast-paced environments, leading teams, streamlining processes, and driving customer success. Currently focused on client acquisition and relationship management, I enjoy building scalable solutions, mentoring peers, and aligning product, sales, and support to achieve strategic goals.…Hi, I’m Rajat Pandey. I’m a results-driven professional with over seven years of experience in cryptocurrency and IT SaaS, specializing in client acquisition, KYC management, and cross-functional collaboration. I excel at turning business opportunities into sustainable value for clients and teams, while delivering clear communication and measurable outcomes. I thrive in fast-paced environments, leading teams, streamlining processes, and driving customer success. Currently focused on client acquisition and relationship management, I enjoy building scalable solutions, mentoring peers, and aligning product, sales, and support to achieve strategic goals.

Available to hire

Hi, I’m Rajat Pandey. I’m a results-driven professional with over seven years of experience in cryptocurrency and IT SaaS, specializing in client acquisition, KYC management, and cross-functional collaboration. I excel at turning business opportunities into sustainable value for clients and teams, while delivering clear communication and measurable outcomes.

I thrive in fast-paced environments, leading teams, streamlining processes, and driving customer success. Currently focused on client acquisition and relationship management, I enjoy building scalable solutions, mentoring peers, and aligning product, sales, and support to achieve strategic goals.

Skills

Jira

WordPress

Experience Level

Jira

Expert

WordPress

Intermediate

Work Experience

Senior Customer Support Specialist / Client Project Manager at TTec Pvt Ltd

June 1, 2019 - November 9, 2025

Managed projects with U.S. clients (e.g., Harvey Nichols, Dyson), ensuring clear communication and timely delivery. Collaborated with the technical team via Jira to address client issues, provide updates, and resolve concerns efficiently. Led team members across various shifts, supporting their growth in product knowledge and enhancing overall team performance. Communicated with clients via Outlook, Zoom, and Slack to stay aligned with product developments and improve outcomes.

KYC & Customer Service Executive at ZEB Pay Bitcoin Exchange

May 1, 2018 - May 1, 2018

Handled customer queries with prompt and accurate resolutions. Oversaw KYC approvals, following up to resolve issues efficiently. Created and maintained dashboards and reports, delivering daily, weekly, and monthly operational insights.

Accounts Receivable at Crystal Voxx Pvt Ltd

June 1, 2019 - June 1, 2019

Collaborated with insurance companies to meet performance targets. Led a team of three juniors, managing daily, weekly, and monthly sales and collection goals. Motivated the team to achieve sales targets, ensured accurate tracking and reporting. Prepared weekly, monthly, and quarterly reports for the Managing Director to support strategic decisions. Handled outstanding payments and conducted follow-up calls to improve collection efficiency.