Available to hire
I am a results-driven financial services professional with over 10 years of experience in banking, client relationship management, and regulatory compliance. I thrive in navigating complex regulatory frameworks and delivering exceptional client service while ensuring accurate, transparent, and timely outcomes. I recently completed Luxembourg-focused regulatory trainings, including AML/KYC, DORA, GDPR, and MiFID II, through House of Training and Deloitte Luxembourg. I bring a proactive, detail-oriented, and collaborative approach to driving success within dynamic international financial institutions.
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Arabic
Fluent
French
Beginner
Work Experience
Consultant at Deloitte Solutions Luxembourg
May 1, 2025 - May 1, 2025Preparation and management of tax reclaims based on double taxation agreements, ensuring the recovery of withholding tax through the collection, preparation, and filing of relevant documentation on behalf of clients. Managed a portfolio of clients, ensuring timely and accurate processing of tax reclaims, and built strong relationships through regular communication. Coordinated with global teams, tax authorities, and clients to resolve inquiries and refunds, and prepared detailed reports for clients and internal stakeholders. Demonstrated expertise in regulatory compliance, including AML/KYC.
UAT Team Lead at BankMed S.A.L Lebanon
April 1, 2022 - April 1, 2022Oracle FCUBS UAT lead developing testing plans, business scenarios, processes, tools and reporting with full traceability to requirements. Led testing and implementation of a new core banking system, ensuring quality assurance and proper parameterization of requirements. Collaborated with cross-functional teams to enforce testing protocols and documented defects for timely resolution.
Branch Manager at BankMed S.A.L Lebanon
April 1, 2018 - April 1, 2018Responsible for all branch functions including loan approvals, cash management, marketing, client relations, and achievement of branch goals. Implemented risk management and compliance measures, including AML/KYC practices, and conducted due diligence on customers to mitigate risk.
Assistant Branch Manager at BankMed S.A.L Lebanon
February 1, 2015 - February 1, 2015Oversaw banking services, customer service, staffing, risk management, AML/KYC procedures, and daily operations. Managed high-risk customer records and ensured compliance with regulatory requirements. Opened/closed branch operations under dual control and supported system access and reliability.
Section Head - Customer Service at BankMed S.A.L Lebanon
January 1, 2013 - January 1, 2013Led customer service functions, developed processes to improve service quality, and supported customer relationship management initiatives.
Section Head Teller at BankMed S.A.L Lebanon
July 1, 2012 - July 1, 2012Supervised teller operations, ensured accuracy of cash handling, and maintained compliance with security protocols.
Customer Services Representative & Customer Support at BankMed S.A.L Lebanon
January 1, 2012 - January 1, 2012Delivered excellent customer service, built client relationships, and supported banking operations. Implemented AML/KYC measures and maintained thorough records for high-risk customers.
UAT Team Lead at BankMed SAL Lebanon
April 1, 2022 - April 1, 2022Led testing and implementation of a new core banking system (Oracle FCUBS), developed testing plans and scenarios, ensured quality and traceability to requirements, and coordinated with cross-functional teams to validate enhancements and track defects to resolution.
Branch Manager at BankMed SAL Lebanon
April 1, 2018 - April 1, 2018Directed branch operations, conducted business development, marketing, and community engagement; led staff to achieve branch goals; managed risk and ensured compliance with internal policies and regulatory standards; performed customer due diligence and KYC procedures.
Assistant Branch Manager at BankMed SAL Lebanon
February 1, 2015 - February 1, 2015Oversaw customer service operations, supported staff management, and ensured AML/KYC compliance, conducting due diligence and maintaining thorough records to minimize risk exposure.
Section Head – Customer Service Representative at BankMed Lebanon
January 1, 2013 - January 1, 2013Managed customer service operations, built relationships with customers, and maintained service quality aligned with branch goals.
Section Head – Teller at BankMed Lebanon
July 1, 2012 - July 1, 2012Supervised teller operations, ensured accurate cash handling, and supported branch performance objectives.
Customer Services Representative / Customer Support at BankMed Lebanon
January 1, 2012 - January 1, 2012Delivered customer service excellence, supported clients with banking needs, and contributed to branch growth through relationship-building and service quality.
Education
MBA (Emphasis Management) at Business and Computer University Beirut - Lebanon
January 1, 2003 - January 1, 2005BS in Computer Science at Business and Computer University Beirut - Lebanon
January 1, 2000 - January 1, 2003MBA/Emphasis Management at Business and Computer University Beirut - Lebanon
January 1, 2003 - January 1, 2005BS/Computer Science at Business and Computer University Beirut - Lebanon
January 1, 2000 - January 1, 2003Qualifications
AML & KYC in Banking – Fundamentals
January 1, 2025 - November 9, 2025Compliance – Fundamentals
January 1, 2025 - November 9, 2025DORA Foundation
January 1, 2025 - November 9, 2025Embargos and Consequences – Fundamentals
January 1, 2025 - November 9, 2025Regulatory Reporting EMIR/MiFIR/SFTR and controls
January 1, 2025 - November 9, 2025MiFID II - Framework Overview
January 1, 2025 - November 9, 2025General Data Protection Regulation (GDPR) for Banks
January 1, 2025 - November 9, 2025Advanced AML & Tax Training – Deloitte Luxembourg
January 1, 2022 - November 9, 2025Executive Banking & Financial Foundations
January 1, 2014 - January 1, 2015Professional & Leadership Development
January 1, 2009 - January 1, 2013Compliance & Regulatory Certifications – House of Training, Luxembourg
January 1, 2025 - November 9, 2025Anti-Money Laundering (AML) and KYC in Banking – Fundamentals
January 11, 2030 - November 9, 2025DORA Foundation
January 11, 2030 - November 9, 2025Embargos and Consequences – Fundamentals
January 11, 2030 - November 9, 2025Regulatory Reporting EMIR/MiFIR/SFTR and controls
January 11, 2030 - November 9, 2025MiFID II - Framework Overview
January 11, 2030 - November 9, 2025General Data Protection Regulation (GDPR) for Banks
January 11, 2030 - November 9, 2025Advanced AML & Tax Training – Deloitte Luxembourg
January 1, 2022 - November 9, 2025Executive Banking & Financial Foundations – ESA Business School, Beirut
January 1, 2014 - December 31, 2015The Rise of the Network Leader
January 11, 2030 - November 9, 20257 Habits of Highly Effective People
January 11, 2030 - November 9, 2025Industry Experience
Financial Services, Professional Services, Education
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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