Available to hire
I am a strategic, technically-focused UX designer with 5+ years of experience crafting high-performance, accessible digital products. I specialize in AODA/WCAG 2.0 compliance and architecting scalable design systems, and I bridge the gap between high-fidelity UI and production-ready code to reduce developer handoff friction by 25%.
I enjoy applying AI-driven frameworks to solve complex enterprise infrastructure challenges and thrive on cross-functional collaboration to deliver inclusive, scalable solutions.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Work Experience
Founder & Product Lead (Side Project) at Itpal (AI-Driven Self-Service Password Reset Tool)
January 1, 2026 - PresentEngineered an AI-driven SSPR tool utilizing a RAG framework to mitigate L1 support overhead, projecting a 40% reduction in IT ticket volume. Built a scalable design system to accelerate the transition from high-fidelity prototype to functional MVP by 30%.
Lead Web & Accessibility Specialist at George Brown College
June 1, 2024 - April 1, 2025Spearheaded end-to-end design and development of the OCIN portal, ensuring full AODA/WCAG 2.0 compliance through native text-to-speech and high-contrast modes.
Senior UI/UX Designer at Persol Vietnam
January 1, 2021 - July 1, 2023Standardized UI patterns by establishing a unified design system, reducing developer handoff friction by 25% through production-ready assets.
UI/UX Designer at Nexus FrontierTech Vietnam
January 1, 2019 - December 1, 2020Achieved a 15% increase in core task completion for AI data tools by redesigning visualization dashboards and simplifying onboarding workflows.
Junior UI/UX Designer at Nhat Cuong Software Vietnam
August 1, 2017 - December 1, 2018Delivered 3+ high-profile public sector platforms adhering to rigorous government branding and functional standards.
Frontend Developer at Radiusonline Vietnam
June 1, 2015 - December 1, 2015Optimized SEO performance and load speeds for US-based enterprise WordPress sites, maintaining a 98% client satisfaction rate.
IT Support Technician at IMT Solutions Vietnam
June 1, 2013 - March 1, 2015Managed cross-platform support (Windows/macOS/Linux) and hardware maintenance for 100+ internal users. Enforced ISO compliance and administered servers to ensure high system uptime and departmental security.
Education
Advanced Diploma in Computer Systems Technology at George Brown College
January 11, 2030 - April 1, 2026Bachelor of Science in Information Technology at Ho Chi Minh City University of Technology, Vietnam
January 11, 2030 - January 1, 2015Qualifications
Industry Experience
Software & Internet, Education, Professional Services, Media & Entertainment
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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