Hello, I’m Roberto Toma, a Romanian customer service professional with diverse experience across international markets. I have worked in Germany, Japan, and Romania, building strong client relationships and delivering timely, professional support to ensure customer satisfaction and retention. I’ve developed a solid ability to adapt to different cultures and business environments, and I’m eager to bring my communication and problem-solving skills to a stable team. I thrive in cross-functional settings, enjoy collaborating with colleagues to streamline processes, and am proficient with CRM systems to track interactions and personalize service. I’m seeking a stable role where I can leverage my experience to improve customer experiences, loyalty, and business growth while continuing my personal and professional development.

Roberto Toma

Hello, I’m Roberto Toma, a Romanian customer service professional with diverse experience across international markets. I have worked in Germany, Japan, and Romania, building strong client relationships and delivering timely, professional support to ensure customer satisfaction and retention. I’ve developed a solid ability to adapt to different cultures and business environments, and I’m eager to bring my communication and problem-solving skills to a stable team. I thrive in cross-functional settings, enjoy collaborating with colleagues to streamline processes, and am proficient with CRM systems to track interactions and personalize service. I’m seeking a stable role where I can leverage my experience to improve customer experiences, loyalty, and business growth while continuing my personal and professional development.

Available to hire

Hello, I’m Roberto Toma, a Romanian customer service professional with diverse experience across international markets. I have worked in Germany, Japan, and Romania, building strong client relationships and delivering timely, professional support to ensure customer satisfaction and retention. I’ve developed a solid ability to adapt to different cultures and business environments, and I’m eager to bring my communication and problem-solving skills to a stable team.

I thrive in cross-functional settings, enjoy collaborating with colleagues to streamline processes, and am proficient with CRM systems to track interactions and personalize service. I’m seeking a stable role where I can leverage my experience to improve customer experiences, loyalty, and business growth while continuing my personal and professional development.

See more

Skills

Experience Level

Expert

Language

Romanian, Moldavian, Moldovan
Fluent
German
Advanced
English
Advanced

Work Experience

Customer Relations Representative at NTT Data Services International
February 1, 2022 - February 1, 2022
November 2019 - February 2022: Managed customer inquiries and issues with professionalism; built strong relationships with clients to ensure customer satisfaction and retention; resolved customer issues in a timely and effective manner; collaborated with cross-functional teams; utilized CRM systems to track customer interactions and provide personalized support.
Customer Care Specialist at Genpact
April 1, 2019 - April 1, 2019
September 2015 - April 2019: Managed customer inquiries and issues in a timely and professional manner, ensuring high levels of satisfaction; maintained accurate records of customer interactions and transactions; contributed to the development of customer service strategies to enhance loyalty and drive business growth; adapted quickly to changing priorities and high-pressure situations to meet customer demands.

Education

Bachelor's degree: Law - Business Management at Universitatea Crestina Dimitrie Cantemir - Law School
January 1, 2000 - January 1, 2004
Certificate in German Language at Goethe College
January 1, 1995 - January 1, 1999

Qualifications

Add your qualifications or awards here.

Industry Experience

Telecommunications, Professional Services, Media & Entertainment, Retail, Other