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Hi, I’m Mavis Ng. I am a data analytics professional with 5+ years of experience designing capacity planning, scheduling, and performance reporting solutions across global operations. I enjoy turning complex data into actionable insights that guide workforce strategy and operational decisions. I design forecasting models, headcount planning, and executive dashboards to improve SLA adherence, staffing efficiency, and resource allocation. I thrive on cross-functional collaboration with HR, Finance, and Operations to translate data into strategic business decisions and drive measurable improvements.…Hi, I’m Mavis Ng. I am a data analytics professional with 5+ years of experience designing capacity planning, scheduling, and performance reporting solutions across global operations. I enjoy turning complex data into actionable insights that guide workforce strategy and operational decisions. I design forecasting models, headcount planning, and executive dashboards to improve SLA adherence, staffing efficiency, and resource allocation. I thrive on cross-functional collaboration with HR, Finance, and Operations to translate data into strategic business decisions and drive measurable improvements.

Mavis Ng

Data Analyst, Data Scientist, Marketing Analyst, +3

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Hi, I’m Mavis Ng. I am a data analytics professional with 5+ years of experience designing capacity planning, scheduling, and performance reporting solutions across global operations. I enjoy turning complex data into actionable insights that guide workforce strategy and operational decisions. I design forecasting models, headcount planning, and executive dashboards to improve SLA adherence, staffing efficiency, and resource allocation. I thrive on cross-functional collaboration with HR, Finance, and Operations to translate data into strategic business decisions and drive measurable improvements.…Hi, I’m Mavis Ng. I am a data analytics professional with 5+ years of experience designing capacity planning, scheduling, and performance reporting solutions across global operations. I enjoy turning complex data into actionable insights that guide workforce strategy and operational decisions. I design forecasting models, headcount planning, and executive dashboards to improve SLA adherence, staffing efficiency, and resource allocation. I thrive on cross-functional collaboration with HR, Finance, and Operations to translate data into strategic business decisions and drive measurable improvements.

Available to hire

Hi, I’m Mavis Ng. I am a data analytics professional with 5+ years of experience designing capacity planning, scheduling, and performance reporting solutions across global operations. I enjoy turning complex data into actionable insights that guide workforce strategy and operational decisions.

I design forecasting models, headcount planning, and executive dashboards to improve SLA adherence, staffing efficiency, and resource allocation. I thrive on cross-functional collaboration with HR, Finance, and Operations to translate data into strategic business decisions and drive measurable improvements.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Data Analyst, Workforce Analytics at DFS Group, LVMH

May 1, 2025 - May 1, 2025

Led workforce reporting and forecasting for HR, Payroll, and Merchandising teams, supporting payroll cycles, commission planning, and staffing decisions. Built forecasting models to project headcount needs, improving workforce allocation and reducing over/under staffing risk. Automated reporting pipelines with Python, SQL, cutting manual reporting effort by 70% and demonstrating efficiency improvements. Created Power BI dashboards for leaders to track workforce utilization, schedule adherence, and budget variance. Delivered training to HR and Finance teams on self-service analytics to improve data-driven workforce planning.

Data Analyst, Workforce Analytics at DFS Group, LVMH

June 1, 2023 - June 1, 2023

Designed and maintained ETL pipelines to integrate workforce, payroll, and sales data for capacity planning and performance reporting. Developed interactive dashboards to track SLA performance, commissions, and productivity trends across multiple sites and functions. Collaborated with IT, Finance, and HR teams to align workforce data solutions with operational goals. Conducted data validation during SAP SuccessFactors migration to ensure accuracy of headcount and payroll data. Automated recurring reports using Python and SQL, reducing manual reporting effort by 40%.

Market Research Analyst, APAC at BVA Group

January 1, 2022 - January 1, 2022

Led workforce and CX data analysis across multiple APAC markets, generating insights on staffing impact on customer experience. Designed data models and reports (Excel, VBA) to monitor NPS, employee allocation, and CX KPIs. Partnered with HR and Operations to define data validation rules, improving data consistency and reliability. Streamlined data collection workflows, cutting reporting cycle time by 25%.

Market Research Analyst, APAC at BVA Group

June 1, 2024 - June 1, 2024

Continued responsibilities across APAC markets; conducted workforce and CX data analysis across multiple APAC markets, generating insights on staffing impact on customer experience. Designed data models and reports (Excel, VBA) to monitor NPS, employee allocation, and CX KPIs. Partnered with HR and Operations to define data validation rules, improving data consistency and reliability. Streamlined data collection workflows, cutting reporting cycle time by 25%.