Shambhavi Sanghi-Shetty

HR Admin at Link2 Services

Conducted candidate screenings, verified documentation, and managed onboarding processes for trade and service staff. Maintained employee records and coordinated workforce allocation and compliance requirements. Supported administrative operations including scheduling, data entry, and office correspondence.

Project Coordinator at Media Mint

Coordinated 20+ digital advertising projects across APAC and EM EA markets, ensuring timely delivery and quality alignment with client expectations. Liaised with global stakeholders including Pinterest and Google Ads teams to streamline campaign workflows and resolve technical issues promptly. Created and maintained project documentation, SOPs, and reporting dashboards to enhance project transparency. Improved turnaround time by 18% through workflow optimization and cross-team communication strategies. Supported quality control and escalation management, reducing campaign discrepancies by 25%.

Program Specialist at Uber

Launched and led the Top-of-Funnel (TOF) sales function within Uber's Center of Excellence, pioneering a cold-calling process to onboard new driver-partners. Developed sales KPIs and quality metrics for TOF performance, improving conversion tracking and team accountability. Collaborated with L&D to design and deliver process and sales training for new joiners. Initiated leasing-related projects to boost platform participation. Supported Uber for Business (B2B) operations for Southeast and North Asia, managing issue resolution for enterprise client engagements.

Customer Service Representative at Amazon

Delivered customer support for order management and escalations, maintaining service quality metrics above 95%. Assisted in process documentation for new customer service workflows.

Content Marketing Writer at Influence Edu Pvt Ltd

Created SEO-focused articles and marketing content for international student services. Supported brand communications and online engagement initiatives.