Hello, I’m Kendal Pierce—a hospitality professional with a proven track record of leading teams, optimizing operations, and delivering excellent guest experiences. I excel at training and motivating staff, resolving issues quickly, and implementing strategies that improve service quality and efficiency. I’m currently expanding my analytical toolkit by pursuing Google’s Data Analytics Professional Certificate and Meta’s Digital Marketing certification to blend data-driven insights with hands-on leadership. I’m excited to bring a friendly, collaborative approach to a dynamic organization that values growth, customer service, and results.

Kendal Pierce

Hello, I’m Kendal Pierce—a hospitality professional with a proven track record of leading teams, optimizing operations, and delivering excellent guest experiences. I excel at training and motivating staff, resolving issues quickly, and implementing strategies that improve service quality and efficiency. I’m currently expanding my analytical toolkit by pursuing Google’s Data Analytics Professional Certificate and Meta’s Digital Marketing certification to blend data-driven insights with hands-on leadership. I’m excited to bring a friendly, collaborative approach to a dynamic organization that values growth, customer service, and results.

Available to hire

Hello, I’m Kendal Pierce—a hospitality professional with a proven track record of leading teams, optimizing operations, and delivering excellent guest experiences. I excel at training and motivating staff, resolving issues quickly, and implementing strategies that improve service quality and efficiency.
I’m currently expanding my analytical toolkit by pursuing Google’s Data Analytics Professional Certificate and Meta’s Digital Marketing certification to blend data-driven insights with hands-on leadership. I’m excited to bring a friendly, collaborative approach to a dynamic organization that values growth, customer service, and results.

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Experience Level

Work Experience

Shift Supervisor at The Greenman
October 1, 2021 - October 1, 2021
Overseeing daily operations, ensuring efficient and effective service delivery. Managing and motivating a team of employees, providing guidance and support. Handling customer complaints and resolving issues in a timely manner. Ensuring compliance with company policies and procedures. Developing and maintaining positive relationships with customers. Implementing marketing strategies to attract new customers. Monitoring and maintaining stock levels. Ensuring compliance with health & safety regulations.
Team Member at The Red Lion
July 1, 2017 - July 1, 2017
Supported daily operations and service delivery, contributed to a positive guest experience, and assisted with general duties as part of a cohesive team.
Assistant Manager at Bayley Lane Kitchen
March 1, 2015 - March 1, 2015
Assisted in daily management tasks, supervised staff during shift periods, and contributed to efficient service and customer satisfaction.
Assistant Manager at The Holyhead
November 1, 2014 - November 1, 2014
Supported store operations, supervised team members, and helped uphold service standards and policies.

Education

Certification at Meta Certified Digital Marketing Associate
January 11, 2030 - November 10, 2025
Certification at Google Data Analytics Professional Certificate
January 11, 2030 - November 10, 2025

Qualifications

Meta Certified Digital Marketing Associate
January 11, 2030 - November 10, 2025
Google Data Analytics Professional Certificate
January 11, 2030 - November 10, 2025

Industry Experience

Travel & Hospitality, Professional Services, Retail, Education