ATAMAY CARBALLO

Served as the link between clients and attorneys, guiding each client through interviews and converting their stories into clear, legally sound declarations. Created declarations for U-visa, VAWA, T-visa, asylum and U-cert certifications, tailoring the language to match each statutory requirement, all based on client’s stories. Managed and confirmed client appointments, ensuring clear and efficient communication. Collected and meticulously recorded client information with attention to detail.

Transformed intricate immigration workflows into easy-to-understand interactive learning paths for the entire legal team. Handled TalentLMS administration while creating multimedia content and leading live sessions to maintain staff knowledge and case readiness. Converted policy manuals into SCORM modules, video tutorials and downloadable aids. Helped in the creation of the onboarding curriculum that provided new staff with step-by-step guidance from their first login until they achieved independent case handling capabilities. The LMS dashboards I built provided partners with real-time access to training completion reports and compliance status updates.

Established and operated an e-learning agency that collaborated with Griky EdTech startup to develop educational courses for universities and corporate clients throughout Latin America. Led complete course development while guiding teachers and subject-matter experts through the client’s standards. The recruitment process included onboarding and training instructors and experts to upload and maintain content within Griky’s Learning Management System (LMS). The content pipeline included storyboard development, assessment design, and interaction design planning to meet pedagogical standards, accessibility requirements, and branding guidelines. Translated requirements that Griky gathered from its university and corporate clients into clear, actionable briefs for my team, then coordinated timelines and deliverables to keep every course on track. Handled course deployment and quality assurance activities.