Skills
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
French
Fluent
Portuguese
Fluent
English
Advanced
Work Experience
IT Support Technician L1/L2/L3 at Firmenich SA
April 1, 2022 - November 10, 2025Provide level 1-3 IT support across offices and laboratories; maintain and troubleshoot Zebra industrial printers, data logic devices, Zebra and RFID scanners; configure Pepperl & Fuchs industrial computers; support XP to Windows 7 and Windows 8 migrations; manage Active Directory, System Center Configuration Manager (SCCM), and McAfee ePolicy Orchestrator (ePO); handle ServiceNow ticketing; assist with office IT operations in Lancy, Switzerland.
IT Apprentice - Plant Automation System Analyst (Level 1 & 2)
April 1, 2022 - November 10, 2025Supported in XP -> 7 -> 8 migration; managed user accounts and computers via Active Directory, System Center Configuration Manager (SCCM), and McAfee ePolicy Orchestrator (ePO); maintenance and troubleshooting of industrial printers (Zebra-type), Dialogic, Zebra RFID scanners; configuration of Pepperl & Fuchs industrial computers; member of R&D team at level 3; scripting in PowerShell and development in C#; use of ServiceNow for ticketing.
Education
Bachelor of Information and Communications at CFPT – Centre de Formation Professionnelle
January 1, 2016 - January 1, 2020Maturity Professionnelle (Professional Baccalaureate) at CFPT – Centre de Formation Professionnelle
January 1, 2016 - January 1, 2020Maturité Professionnelle (Professional Baccalaureate) at CFPT – Centre de formation professionnelle technique, Genève
January 1, 2016 - January 1, 2020Qualifications
Bachelor of Information and Communications
January 1, 2016 - January 1, 2020Maturity Professionnelle (Professional Baccalaureate)
January 1, 2016 - January 1, 2020Bachelor of Information and Communications
January 1, 2016 - January 1, 2020CFC Informatique en entreprise
January 1, 2016 - January 1, 2020Maturité Professionnelle (Professional Baccalaureate)
January 1, 2016 - January 1, 2020Industry Experience
Manufacturing, Professional Services, Software & Internet, Life Sciences, Media & Entertainment, Computers & Electronics
Skills
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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