Available to hire
I am passionate about customer service and marketing, with a diverse background in various industries. I enjoy helping people and thrive in dynamic environments. Always eager to learn and contribute to my team’s success.
Language
Portuguese
Fluent
Spanish; Castilian
Intermediate
English
Intermediate
Work Experience
Contact Center Assistant at SL Benfica
April 1, 2024 - April 1, 2024Responsible for handling phone calls from members and fans, providing information about tickets, events, and club products. Assisted customers with ticket purchases and membership inquiries.
Contact Center Assistant at Armatis
July 1, 2023 - July 1, 2023Responded to requests from members, resolving issues and inquiries efficiently and courteously.
Marketing Director at MODUS AGENCY MANAGEMENT
September 1, 2019 - September 1, 2019Responsible for creating strategic plans to elevate the company within the market, executing market research to understand target audience and launching new solutions.
Manager at ArtSuites - Alojamento Local
December 1, 2017 - December 1, 2017Coordinated local accommodation activities, ensuring quality service and maximizing occupancy based on customer satisfaction.
Education
Bachelor's Degree in Interior Design at ESAD - Escola Superior de Artes Decorativas
June 1, 2008 - November 10, 2025High School Diploma at Colégio Amor de Deus
September 1, 2004 - June 1, 2005Secondary Education at Colégio de São José - Ramalhão
June 1, 2000 - June 1, 2004Qualifications
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