Available to hire
I am a results-driven professional with extensive experience in team leadership, project management, customer success, and operations in SaaS environments. I excel at coordinating multidisciplinary teams and driving process improvements to deliver measurable enhancements in service quality and customer experience.
My career spans healthcare, technology, insurance, and tourism, where I’ve leveraged innovation and operational excellence to streamline operations, boost performance, and build strong partnerships. I thrive in fast-paced settings and enjoy turning complex challenges into practical, scalable solutions.
Experience Level
Language
Portuguese
Fluent
English
Advanced
Spanish; Castilian
Beginner
Work Experience
Hospitality Coordinator at Fundacao Saude do Estado do Rio de Janeiro
May 1, 2025 - May 1, 2025Managed a team of over 100 employees. Responsible for quarterly performance indicators, hospital inventory, waste and humanization committees. Focused on improving patient (customer) experience.
Rental Manager at JUA Gestao Imobiliaria
December 31, 2021 - December 31, 2021Managed a portfolio of 200 properties, maintained client relationships, led negotiations, property acquisition efforts, and targeted performance to ensure client satisfaction.
Rental Manager at JUA Gestao Imobiliaria
December 1, 2021 - December 1, 2021Managed a portfolio of 200 properties and maintained client relationships. Focused on negotiation, property acquisition, and meeting targets to ensure satisfaction.
Commercial Representation Leader at Shosp
December 31, 2020 - December 31, 2020Led sales promotion and expansion of strategic partnerships; progressed from SDR to commercial leadership in a SaaS environment.
Commercial Representation Leader at Shosp
December 1, 2020 - December 1, 2020Led sales promotion and expansion of strategic partnerships. Progressed from SDR to commercial leadership. SaaS environment.
Customer Services Agent at Rentcars
December 31, 2019 - December 31, 2019Provided global customer service with a focus on problem-solving and customer experience across multiple channels.
Customer Services Agent at Rentcars
December 1, 2019 - December 1, 2019Provided global customer service with a focus on problem-solving and customer experience. Multichannel support (phone and digital).
Insurance Technician at SulAmerica Seguros
December 31, 2017 - December 31, 2017Provided service to customers and brokers, managed insurance policies, and offered technical support with emphasis on operational efficiency.
Insurance Technician at SulAmerica Seguros
December 1, 2017 - December 1, 2017Provided service to customers and brokers, managed insurance policies, and offered technical support. Emphasis on operational efficiency.
Education
Bachelor's in Business Management at Unicesumar
January 11, 2030 - January 1, 2023Bachelor's in Languages - Portuguese/English at UFRRJ
January 11, 2030 - January 1, 2016Bachelor's in Business Management at Unicesumar
January 11, 2030 - January 1, 2023Bachelor's in Languages - Portuguese/English at Universidade Federal Rural do Rio de Janeiro (UFRRJ)
January 11, 2030 - January 1, 2016Qualifications
Industry Experience
Healthcare, Travel & Hospitality, Professional Services, Software & Internet, Real Estate & Construction, Other
Experience Level
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