Available to hire
Hello, I am Víctor Ferrand, a banking professional specializing in User Protection with solid experience in User Service, AML prevention and Regulatory Compliance. I collaborate directly with the Superintendency of Banks to ensure timely, rigorous responses that protect the rights of financial users and strengthen internal controls. I am currently pursuing an MBA at EUDE Business School to sharpen my strategic vision and leadership capabilities for institutional impact.
My career blends continuous improvement, team leadership and process innovation to drive efficient operations, enhance customer experience and uphold transparency and integrity in the financial sector. I am committed to building a culture of compliance and user protection while delivering measurable value for the organization and its clients.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
French
Fluent
Work Experience
User Service Monitoring Analyst at Banreservas
June 1, 2025 - November 13, 2025Responsible for monitoring the receipt and processing of complaints and requests from the Superintendency of Banks, ensuring compliance with internal User Protection Regulations and the Superintendency's standards, achieving customer satisfaction and protecting the Bank's interests. Attends to reception, processing and follow-up of inquiries, complaints and claims. Manages actions to meet established deadlines and registers complaints for investigation and timely response.
Due Diligence Officer at Banesco
June 3, 2025 - June 3, 2025Reviews documentation and customer information to ensure regulatory compliance; monitors suspicious operations and transactions; collaborates with compliance areas in AML/CFT policy implementation; supports internal and external audits by providing required information; prepares reports and recommendations on due diligence findings.
Control Officer at Scotia GBS
August 1, 2024 - August 1, 2024Reviews and controls the Bank's operational and administrative processes to ensure adherence to local, regional and global policies. Supports audits of the Anti-Money Laundering Unit, ensures compliance with corporate standards. Applies Self-Assessment of Controls (SAC) to identify and correct process gaps; performs risk assessments, KYC, internal audits, and implements monitoring systems; designs training programs for employees on money laundering risks and best practices.
Workforce Management Coordinator at Teleperformance
January 1, 2022 - January 1, 2022Ensured operational efficiency by scheduling and tracking staffing levels in real-time; led a team of more than 5 specialists and consistently exceeded performance KPIs across campaigns.
Planning Specialist at Teleperformance
January 1, 2022 - January 1, 2022Prepared social projects, advised on public policy, and developed legal strategies for vulnerable sectors.
Real-Time Analyst at Teleperformance
January 1, 2020 - January 1, 2020Real-time monitoring and management of call lines, ensuring adherence and quality of service.
Sports Analyst and Sports Commentator at Freelancer
January 1, 2021 - November 13, 2025Created and published sports reports on social networks (Instagram and Facebook); performed comprehensive statistical analysis; reported on global sports events; presented and commented on sporting events across radio and TV, including weekly reports and live audience engagement.
Workforce Management Coordinator at Teleperformance
December 31, 2022 - December 31, 2022Ensured operational efficiency by scheduling and tracking staffing levels in real-time. Led a team of more than 5 specialists, consistently exceeding performance KPIs across campaigns.
Planning Specialist at Teleperformance
December 31, 2022 - December 31, 2022Prepared social projects, advised on public policy, and developed legal strategies for vulnerable sectors.
Real-Time Analyst at Teleperformance
December 31, 2020 - December 31, 2020Real-time monitoring and management of call lines to ensure adherence and quality of service.
Education
Bachelor's Degree in Social Communication at Universidad Católica Santo Domingo
January 11, 2030 - January 1, 2020Master of Business Administration and Management – MBA at EUDE Business School
January 1, 2025 - January 1, 2026Diploma in Regulatory Compliance and Integrity at UNIBE
January 11, 2030 - January 1, 2022Diploma in Money Laundering Prevention at UNIBE
January 11, 2030 - January 1, 2024Diploma in Management of Risks Inherent to Money Laundering at FINJUS INC
January 11, 2030 - January 1, 2022Bachelor's Degree in Social Communication at Universidad Católica Santo Domingo
January 1, 2016 - January 1, 2020Master of Business Administration and Management – MBA at EUDE Business School
January 1, 2025 - December 31, 2026Diploma in Regulatory Compliance and Integrity at UNIBE
January 1, 2022 - December 31, 2022Diploma in Money Laundering Prevention at UNIBE
January 1, 2024 - December 31, 2024Diploma in Management of Risks Inherent to Money Laundering at FINJUS INC
January 1, 2022 - December 31, 2022Qualifications
Diploma in Regulatory Compliance and Integrity
January 11, 2030 - January 1, 2022Diploma in Money Laundering Prevention
January 11, 2030 - January 1, 2024Diploma in Management of Risks Inherent to Money Laundering
January 11, 2030 - January 1, 2022Diploma in Money Laundering Prevention
January 1, 2024 - December 31, 2024Diploma in Regulatory Compliance and Integrity
January 1, 2022 - December 31, 2022Diploma in Management of Risks Inherent to Money Laundering
January 1, 2022 - December 31, 2022Industry Experience
Financial Services, Professional Services, Media & Entertainment
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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