Ghania Al Banna

Senior Instructional Designer /Project Lead at Hatch Engineering

Led curriculum design projects from concept to content architecture to launch, conducting project analysis and translating learning objectives into structured, engaging content aligned with business goals. Developed detailed storyboards and course assets, collaborating with stakeholders to ensure instructional alignment and clarity across diverse learner audiences. Created interactive eLearning courses using Articulate Storyline and Rise 360, incorporating hands-on activities to improve learner engagement and knowledge retention. Published courses to the LMS and web, and conducted LMS testing and quality assurance to ensure seamless deployment and accurate tracking. Gathered learner feedback via surveys (Qualtrics) and refined instructional strategies to enhance user satisfaction.

Learning Designer at Walmart Logistics and Fleet

Redesigned individual development plans and program content, creating structured training sessions with pre-work, in-session activities, and post-training reinforcement. Developed certification assessments, quizzes, job aids, and interactive eLearning simulations (mini-games) using Articulate Storyline and Rise 360, complemented by instructional videos and animations. Created interactive simulations with gamification techniques and published them on Rise pages for just-in-time learning and performance support. Integrated instructional videos and animations to simplify complex concepts, improving learner satisfaction and reducing support inquiries. Analyzed associate satisfaction and customer sentiment data to drive actionable improvements in instructional effectiveness.

Content Manager - Technical Writer at CapitalOne

Led instructional design efforts during pre-discovery, refined user stories, and aligned training strategies with learner personas. Developed agile-aligned training plans and milestone trackers. Coordinated deliverables with SMEs, stakeholders, and vendors to meet regulatory standards and project timelines. Documented and managed tasks in Jira within Scrum/Kanban environments. Created technical and non-technical training guides with accessibility considerations to support diverse audiences across platforms.

Technology Designer, Trainer, and Developer at City of Toronto

Proposed training solutions after needs analysis; defined scope and requirements. Designed and implemented training solutions within project deadlines. Collaborated with subject matter experts, project managers, and team members to identify performance needs. Delivered accessible training materials, including SEO considerations. Developed online courses and instructional videos; conducted instructor-led and virtual trainings. Shadowed CXi team in research and design, leveraging Qualtrics to satisfy customer experience goals across the public and city audience.

eLearning Specialist at Cisco Jabber - Bell Communications

Researched audience personas; designed and developed 2-3 minute instructional videos; created content that leveraged hands-on training replacements for employees to facilitate easier adoption of Cisco Jabber.