Available to hire
I’m a customer-focused professional transitioning into tech-driven support and digital roles, leveraging cross-functional collaboration to solve complex problems and ensure on-time delivery. At Arrow Electronics and IQVIA, I’ve built strong processes for high-profile accounts and supply-chain solutions while maintaining clear communication across teams. My sociocultural mediation background helps me navigate diverse stakeholders with empathy and efficiency.
Fluent in English, Spanish, and Portuguese, I translate user needs into practical solutions and concise communications. I bring a meticulous eye for detail, a strategic problem-solving approach, and hands-on experience in education, media, and marketing to strengthen customer experiences and partnerships in technology-driven environments.
Skills
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Portuguese
Advanced
Spanish; Castilian
Fluent
Work Experience
Customer Support Representative at Arrow Electronics
February 1, 2025 - February 1, 2025Manage multiple accounts including high-profile customers; initiate line-down escalations and participate in alignment meetings with customers and suppliers to sustain On-Time Delivery; identify supply issues and coordinate resolutions; design reports to track orders.
Tech/Systems Support Analyst at IQVIA
February 1, 2025 - November 14, 2025Provide customer service for over 30 clients across multiple CRM/CSM platforms; Salesforce usage; internal issue tracking; cross-team collaboration; php forum setup for sharing issues; intranet for client documentation; client meetings.
Socio-cultural Mediator at Association Lusophony Culture and Citizenship
January 31, 2024 - January 31, 2024Reception and technical guidance in the MIL Project (Migration, Integration and Portuguese Language); lead communications; data analysis and technical reports; trainer guidance for Portuguese-language training; team management; social media content creation.
Account Manager / Dispatcher at Mindful LTD
June 1, 2023 - June 1, 2023Coordinate and manage package deliveries via a digital platform; schedule shipments; assign carriers; monitor delivery progress; maintain clear customer communication.
Professor of Marketing at Universidad Bicentenaria De Aragua
March 1, 2022 - March 1, 2022Associate professor for diplomas in the Community Manager area.
Professor of English at Universidad Pedagógica Experimental Libertador
January 1, 2022 - January 1, 2022English professor; responsibilities included teaching courses in English language.
Recruiter at Fetcher
May 1, 2021 - May 1, 2021Search and hire candidates via digital channels; streamline recruitment processes.
Introductory Teacher to Written Communication in English at Universidad Pedagógica Experimental Libertador
March 1, 2021 - March 1, 2021Introductory course on written communication in English.
Professor of Marketing at Uneweb Instituto
January 1, 2021 - January 1, 2021Diploma professor for Community Manager, Digital Marketing, and related topics.
Locutor at Radio Energia 99.9 FM
March 1, 2020 - March 1, 2020Radio production and on-air presenting duties.
Social Media Director at Fyr Lois
February 1, 2020 - February 1, 2020Led national brand positioning and social media strategies.
Marketing Coordinator at OFIMAYOR.COM
November 1, 2019 - November 1, 2019In charge of project coordination within the marketing department.
Administrador de web at lectualbeldrio.com.ve
April 1, 2019 - April 1, 2019Web administration responsibilities including site maintenance.
Web Master at www.mundoenpositivo.com
March 1, 2019 - March 1, 2019Technical management of website and related tasks.
Web Journalist at Diario El Siglo C.A
December 1, 2018 - December 1, 2018Writer journalist; digital media department; web operator; Wordpress management.
English Teacher at Universidad Pedagógica Experimental Libertador
July 1, 2015 - July 1, 2015English teacher in Extension Courses Department.
Profesor de Inglés at The Language College, C.A
July 1, 2015 - July 1, 2015English professor.
Asistente de Produccion at Color Radio 99.5 FM
January 1, 2012 - January 1, 2012Production assistant for radio program.
Education
Profesorado, Enseñanza de inglés como lengua extranjera at Universidad Pedagógica Experimental Libertador
January 1, 2010 - January 1, 2016Diplomatura - Community Manager at Universidad Bicentenaria de Aragua
January 1, 2016 - November 14, 2025Licenciatura, Comunicación Social at Universidad Bolivariana de Venezuela
January 1, 2008 - January 1, 2012Qualifications
Project Management Simplified
January 11, 2030 - November 14, 2025Industry Experience
Media & Entertainment, Education, Software & Internet, Professional Services, Transportation & Logistics
Skills
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Hire a Content Creator
We have the best content creator experts on Twine. Hire a content creator in Lisbon today.