Delivered exceptional high-volume customer service by greeting and assisting an average of 150+ customers per shift; 98% positive feedback on in-store surveys. Efficiently processed payments, returns, and exchanges with 100% accuracy, using POS software and managing cash drawers up to $5,000.

Retail Sales Associate at Sport Chek

December 20, 2024 - December 20, 2024

Delivered personalized shopping experiences for 50+ customers per shift; identified needs and recommended solutions, contributing to a 12% increase in average transaction value. Processed over $5,000 in daily transactions with zero discrepancies. Provided product usage support and maintained 98% service accuracy. Maintained a positive attitude and cultural awareness to boost engagement and satisfaction. Managed stock updates and floor merchandising, improving inventory turnover 10% month-over-month.

HR Associate Intern at Myntra

August 1, 2023 - August 1, 2023

Responded to employee queries and system access requests, resolving 95% within 24 hours. Coordinated learning and development workshops for interns and juniors, contributing to a 20% increase in participation. Generated weekly HR analytics reports using Excel to support talent strategy decisions and internal audits.