Available to hire
Hi, I’m Fitore Himaj, a results-driven Remote Social Media Manager with experience managing US-based accounts and building engaged online communities. I specialize in content strategy, short-form video creation, analytics tracking, and executing digital campaigns that deliver measurable results.
I’m highly organized, self-motivated, and thrive in fully remote environments. I excel at turning data into action, collaborating with teams, and driving growth through compelling storytelling and audience engagement.
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Language
English
Fluent
Albanian
Fluent
German
Beginner
Work Experience
Customer Service & Call Agent at Freelance / Contract
January 1, 2022 - November 15, 2025Handled inbound and outbound customer calls for Australian clients, assisted with online orders, inquiries, and complaints via phone, email, and live chat. Upsold products and services while providing technical support and solutions.
Social Media Manager at Cerebral Palsy Family Help
October 31, 2025 - October 31, 2025Managed social media content to boost engagement and brand awareness. Assisted clients with communications and tracked performance metrics, preparing detailed reports.
Retail Assistant at Strandbags
December 31, 2024 - December 31, 2024Provided professional customer service and product advice while processing sales and returns, as well as supporting promotions to achieve sales targets.
Sales Assistant at Portmans
September 1, 2022 - September 1, 2022Assisted clients with product selection and ensured a high-quality customer experience through accurate transactions and maintaining visual presentation standards.
Pick Packer at Spud Shed
September 1, 2020 - September 1, 2020Packed and organized products based on daily orders, ensuring accuracy and compliance with product quality and workplace safety.
Social Media Manager at Cerebral Palsy Family Help
October 1, 2025 - October 1, 2025Managed social media content, visuals, and brand presence, creating engaging posts and awareness campaigns. Conducted hashtag research, handled client communications, supported fundraising, and tracked engagement metrics.
Retail Assistant at Strandbags
January 1, 2024 - January 1, 2024Delivered excellent customer service, supported daily store operations, handled transactions, and contributed to sales targets.
Sales Assistant at Portmans
January 1, 2022 - January 1, 2022Assisted clients with outfit selection, handled transactions, supported store operations, and maintained visual presentation standards.
Sales Assistant at Salvos Store (Baldivis)
December 1, 2020 - December 1, 2020Styled mannequins, managed visual merchandising, and provided professional customer support.
Cashier / Sales Assistant at Good Sammy (Rockingham)
January 1, 2017 - January 1, 2017Processed transactions, assisted customers, handled returns, and maintained store presentation standards.
Waitress / Housekeeper / Kitchen Assistant at Mergimi Hotel, Kosovo
January 1, 2015 - January 1, 2015Delivered food service, assisted with room maintenance, and maintained cleanliness standards.
Waitress / Kitchen Assistant at Burimi Hotel, Kosovo
January 1, 2012 - January 1, 2012Served guests at large events, assisted with setup, service, and clean-up operations.
Cashier / Sales Assistant at Abi Centre, Kosovo
January 1, 2009 - January 1, 2009Processed transactions and increased sales closing ratio by 10% within three months.
Sales Assistant at Viva Fresh Store, Kosovo
January 1, 2007 - January 1, 2007Assisted customers and maintained store displays.
Education
Certificate IV in Design (Graphic Design) at North Metropolitan TAFE / TAFE NSW / Chisholm TAFE
January 1, 2017 - December 31, 2017Diploma of Graphic Design at Chisholm TAFE
January 1, 2018 - December 31, 2018Certificate III in Business-to-Business Sales at Murdoch University
January 1, 2020 - December 31, 2021Certificates I, II, III & IV in Spoken & Written English at North Metropolitan TAFE
January 1, 2015 - December 31, 2017Professional Makeup Course at United Arab Emirates Academy
January 1, 2024 - November 15, 2025Professional Brows Academy School at Kosovo
January 1, 2023 - November 15, 2025Professional Brows Academy School at Kosovo
January 1, 2023 - November 15, 2025Certificate III in Business-to-Business Sales at Alffie Courses (Online)
January 1, 2020 - January 1, 2021Certificate III in Print & Communications Skills at North Metropolitan TAFE
January 1, 2019 - November 15, 2025Certificates I, II & III in Spoken and Written English at North Metropolitan TAFE
January 1, 2016 - January 1, 2017Qualifications
Eyelash Extension Certification
January 1, 2022 - November 15, 2025Professional Makeup Course
January 1, 2024 - November 15, 2025Eyelash Extension Course
January 1, 2022 - November 15, 2025Certificate IV in Business to Business Sales
January 11, 2030 - March 24, 2026Certificate III in Print & Communication Skills
January 11, 2030 - March 24, 2026Certificate IV in Spoken and Written English
January 11, 2030 - March 24, 2026Certificate IV in Business to Business Sales
January 11, 2030 - March 24, 2026Certificate III in Print & Communication Skills
January 11, 2030 - March 24, 2026Certificate IV in Spoken and Written English
January 11, 2030 - March 24, 2026Industry Experience
Retail, Non-Profit Organization, Media & Entertainment, Professional Services, Software & Internet
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
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