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Hello, I am a highly focused professional who thrives in supporting complex, deadline-driven operations. I excel at identifying goals and priorities early, resolving issues in the initial stages, and handling highly confidential projects with discretion.…

ONAI CHOGA

T-Shirt Designer, Copywriter, Flyer Designer, +1

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Hello, I am a highly focused professional who thrives in supporting complex, deadline-driven operations. I excel at identifying goals and priorities early, resolving issues in the initial stages, and handling highly confidential projects with discretion.…

Available to hire

Hello, I am a highly focused professional who thrives in supporting complex, deadline-driven operations. I excel at identifying goals and priorities early, resolving issues in the initial stages, and handling highly confidential projects with discretion.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Shona

Advanced

North Ndebele

Advanced

Work Experience

Customer Service Agent at FBC Bank

January 1, 2023 - November 17, 2025

Handling customer inquiries concerning bank accounts, products, services and policies; resolving issues on processing transactions (stop payments, account changes) and escalating complex issues; promoting products by identifying customer needs and suggesting relevant banking solutions; delivering excellent customer service and maintaining professional demeanor; adhering to call center performance metrics for time, resolution and satisfaction.

Call Centre Agent at OUTRISK Insurance

January 1, 2024 - January 1, 2024

Customer support on queries about policies, coverage, quotes, renewals and cancellations; issuance of policy documents and endorsements; sales and promotion of insurance products; updating records and maintaining databases; handling updates to customer contact details and vehicle details.

Call Centre Representative at Econet Wireless

January 1, 2024 - January 1, 2024

Resolving data-related queries and customer complaints; addressing Ecocash accounts queries and escalating to respective departments; documenting issues and providing information about products, services, plans and promotions; configuring services and assisting customers with setup and modifications; troubleshooting network and billing issues.