eLearning Developer | AI Hub Lead at Orange Slovakia

I lead digital and soft-skill training initiatives and AI adoption across the company, having trained over 1,000 employees in AI applications. I designed and facilitated multiple learning resources, resulting in a significant increase in tool adoption.

L&D Lead at Bolt

Introduced instructional design frameworks and mentored internal trainers, improving training quality across departments. Authored a training design guide that standardized practices for global L&D leads.

Customer Support Agent / Local Trainer at Bolt

Delivered frontline support while also designing eLearning modules for agent upskilling, ensuring high satisfaction ratings in customer support.

L&D Lead at Bolt

Introduced instructional design principles to the Customer Support L&D team, enhancing training quality; Onboarded a community of 20 learning environments with ~75% promotion rate; developed over 10 eLearning modules for Customer Support agents; built engaging L&D programs using CCAF; led a SME team of 3 for a 6-month onboarding revamp; created an AI-enabled onboarding program reducing mentor time by 50%; conducted needs analysis via Action Mapping to close gaps in customer interaction skills; designed modules focusing on empathy and active listening; integrated learning science into eLearning with Storyline and Rise 360; managed LMS, automated course assignments, and reports; built a quarterly evaluation dashboard using Kirkpatrick method.

L&D Lead / AI Training Consultant at Orange Slovakia

Tallinn AI Hub Initiative: Trained over 1,000 employees in AI applications; achieved 735% increase in first-time tool users and 202% growth in weekly active users; designed and facilitated webinars, workshops, and micro-learning modules; established and mentored a community of 14 AI ambassadors; implemented Action Mapping to align training with business KPIs; led a SME team of 3 for a 6-month onboarding revamp; developed AI-powered instructional assistants; integrated learning & development with AI-driven content; created comprehensive eLearning content including Storyline modules, AI simulators, Rise 360 courses and job aids; introduced AL-based simulators and new authoring tools; created and maintained an eLearning content library on topics like AI, L&D leadership, sales training and project management.

Educational Program Designer / Training Facilitator at Self-Employed (Snina, Slovakia)

Co-created a curriculum and facilitated over 150 experiential learning sessions for youth on life skills; drafted multiple successful EU applications totaling over €70,000 for international trainings; trained more than 80 international youth workers in experiential learning methodologies; developed non-formal educational curricula for 7 international trainings and youth exchanges (each lasting 7 days).

L&D Lead at Bolt

I introduced instructional design frameworks and learning science into the customer support team, managing training and mentoring over 20 internal trainers, with 75% promoted internally.

Customer Support Agent / Local Trainer at Bolt

I delivered frontline support with top-tier satisfaction ratings and designed custom eLearning modules for agent upskilling.

Instructional Event Organizer / Project Leader at Education@Internet

Coordinated volunteers during events with over 1,000 attendees and managed a local community language mentoring academy.