Led global delivery of an AI-enabled marketing platform for 30,000+ users across 55 markets. Directed delivery planning, Agile ceremonies, issue/risk governance, and reporting to global executives. Re-engineered learning and change-adoption content using in-app modules (UserPilot), driving smooth transition to new workflows. Implemented AI-enabled workflow automation, increasing productivity by ~20% and reducing manual effort by 2 hours per project.

Senior Project Manager, HR & Operations Transformation at Arbuthnot Latham

August 1, 2024 - August 1, 2024

Delivered end-to-end HR transformation including personnel system replacement, employee self-service portal, benefits platform and outsourced payroll transition. Implemented Learning Management System and SMCR certification module, streamlining HR compliance and reducing admin workload by 20%. Owned budget, RAID, delivery governance and C-suite engagement. Embedded Agile delivery disciplines across HR and IT functions.

Senior Project Manager, AXA HNW Acquisition & Integration at Aviva

December 1, 2022 - December 1, 2022

Directed full acquisition and integration of AXA HNW portfolio, including TUPE of 40 staff into Aviva Private Clients. Delivered policy-admin migration to Aviva cloud (Phoenix PAS), covering ETL scripting, data validation, and reconciliation. Managed TSA exit, supplier-contract novations, and operational process transition across Claims, Underwriting and Salesforce.

Portfolio Manager, IT Stabilisation & Governance Programme at Aegon

February 1, 2021 - February 1, 2021

Delivered portfolio of IT improvement initiatives across customer portals, Azure test environments, MFA security, and secure-coding tooling. Standardised release management and automation of operational batch processes, reducing production defects and downtime.

Business Change Project Manager, Post-Merger Integration ($90M) at Euromoney

June 1, 2019 - June 1, 2019

Delivered integration of BoardEx & TheDeal acquisitions across HR, IT, Finance, and Marketing in UK/US/India regions. Led TSA exit, AWS migration, Great Plains GL rollout and cultural integration of three entities to Group standards.

Programme Manager, Digital Platform at Investec Wealth & Investment

August 1, 2018 - August 1, 2018

Delivered £4M SIPP product through Click & Invest, managing vendors and 30+ technical resources. Chaired Exec SteerCo on behalf of CTO/CEO and reported progress to Group leadership. Acted as Interim Head of Digital Programmes for Investec Wealth UK, overseeing portfolio governance, strategy, and PM/BA delivery teams.

Business Change Lead, Claims Recovery Transformation at Direct Line Group

October 1, 2016 - October 1, 2016

Led transformation of Claims recovery processes for third-party insurers. Delivered system and process redesign improving recovery efficiency and compliance.

Business Change Lead, M&A Integration & Transformation at Equiniti

March 1, 2016 - March 1, 2016

Responsible for project integration as part of Equiniti Acquisitions Group – led projects for Killick, Selftrade & Invigia acquisitions into Group function, IT & process. Budgetary responsibility of £4M. Defined new processes, data controls and architecture for integration; engaged with diverse stakeholders. Led Change Management and Communications for the Athena programme – rollout of Planview portfolio management across 3000 users. Interface with Agresso Finance ledger, HR tools, and offshoring.