I am a detail-oriented and adaptable professional with hands-on experience in Technical Support, RPO Analysis, and Cybersecurity. I bring strong problem-solving, analytical, and communication skills, with a solid foundation in network security, cloud computing, and web technologies. I’m eager to contribute to technology-driven teams and deliver efficient business and IT solutions, drawing on my experience across technical support, data-driven recruitment analysis, and cybersecurity projects to drive value.

Pratap D

I am a detail-oriented and adaptable professional with hands-on experience in Technical Support, RPO Analysis, and Cybersecurity. I bring strong problem-solving, analytical, and communication skills, with a solid foundation in network security, cloud computing, and web technologies. I’m eager to contribute to technology-driven teams and deliver efficient business and IT solutions, drawing on my experience across technical support, data-driven recruitment analysis, and cybersecurity projects to drive value.

Available to hire

I am a detail-oriented and adaptable professional with hands-on experience in Technical Support, RPO Analysis, and Cybersecurity. I bring strong problem-solving, analytical, and communication skills, with a solid foundation in network security, cloud computing, and web technologies.

I’m eager to contribute to technology-driven teams and deliver efficient business and IT solutions, drawing on my experience across technical support, data-driven recruitment analysis, and cybersecurity projects to drive value.

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Experience Level

Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

Language

English
Fluent

Work Experience

Technical Support Representative at Freelancer Side
January 1, 2025 - November 19, 2025
Provided technical assistance to clients by troubleshooting software and hardware issues; managed and resolved customer queries with quick turnaround and customer satisfaction; maintained detailed documentation and knowledge base for recurring issues.
Analyst – RPO Business Model at ScaleneWorks People Solutions LLP
January 1, 2025 - January 1, 2025
Supported recruitment operations by analyzing talent data and optimizing sourcing models; improved candidate pipeline efficiency through process streamlining and analytical insights.
Cyber Security Intern at Standardisation Testing and Quality Certification (STQC) Directorate
August 1, 2024 - August 1, 2024
Assisted in performing vulnerability assessments and system monitoring; contributed to internal audit and compliance checks under senior guidance; strengthened understanding of network security frameworks and best practices.

Education

Bachelor of Engineering (BE) at SJB Institute of Technology
January 1, 2019 - January 1, 2023
Pre-University at MES PU College of Arts, Commerce and Science
January 1, 2017 - January 1, 2019

Qualifications

Microsoft Azure Fundamentals (AZ-900)
January 1, 2025 - November 19, 2025
CompTIA Security+ (SY0-701)
January 1, 2025 - November 19, 2025
AWS Certified Solutions Architect – Associate (SAA-C03)
January 1, 2025 - November 19, 2025

Industry Experience

Software & Internet, Professional Services

Experience Level

Intermediate
Intermediate
Intermediate
Intermediate
Intermediate