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I am a bilingual and detail-oriented professional with PR status in Canada, currently based in Vancouver. I bring nearly 5 years of experience in customer support and SAP consulting, along with three years in administrative support and exposure to human resources. I hold a BSc in International Business Management and an MSc in Business ERP, making me highly adaptable across roles and industries. I am actively seeking an opportunity to leverage my versatile skill set in a dynamic organization where I can contribute across operations, ERP, and customer support, collaborating with cross-functional teams to drive efficiency and deliver exceptional service.…I am a bilingual and detail-oriented professional with PR status in Canada, currently based in Vancouver. I bring nearly 5 years of experience in customer support and SAP consulting, along with three years in administrative support and exposure to human resources. I hold a BSc in International Business Management and an MSc in Business ERP, making me highly adaptable across roles and industries. I am actively seeking an opportunity to leverage my versatile skill set in a dynamic organization where I can contribute across operations, ERP, and customer support, collaborating with cross-functional teams to drive efficiency and deliver exceptional service.

Jane Roginee Naraen

Data Analyst, Data Scientist, Programmer, +2

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I am a bilingual and detail-oriented professional with PR status in Canada, currently based in Vancouver. I bring nearly 5 years of experience in customer support and SAP consulting, along with three years in administrative support and exposure to human resources. I hold a BSc in International Business Management and an MSc in Business ERP, making me highly adaptable across roles and industries. I am actively seeking an opportunity to leverage my versatile skill set in a dynamic organization where I can contribute across operations, ERP, and customer support, collaborating with cross-functional teams to drive efficiency and deliver exceptional service.…I am a bilingual and detail-oriented professional with PR status in Canada, currently based in Vancouver. I bring nearly 5 years of experience in customer support and SAP consulting, along with three years in administrative support and exposure to human resources. I hold a BSc in International Business Management and an MSc in Business ERP, making me highly adaptable across roles and industries. I am actively seeking an opportunity to leverage my versatile skill set in a dynamic organization where I can contribute across operations, ERP, and customer support, collaborating with cross-functional teams to drive efficiency and deliver exceptional service.

Available to hire

I am a bilingual and detail-oriented professional with PR status in Canada, currently based in Vancouver. I bring nearly 5 years of experience in customer support and SAP consulting, along with three years in administrative support and exposure to human resources. I hold a BSc in International Business Management and an MSc in Business ERP, making me highly adaptable across roles and industries.

I am actively seeking an opportunity to leverage my versatile skill set in a dynamic organization where I can contribute across operations, ERP, and customer support, collaborating with cross-functional teams to drive efficiency and deliver exceptional service.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

French

Fluent

English

Fluent

Work Experience

Bilingual Customer Support Analyst at Sage Software Development

August 1, 2025 - November 25, 2025

Provide bilingual (English and French) support to customers via phone, ensuring timely resolution of tickets within SLA for SAGE 50. Utilize CRM tools to track and manage customer interactions. Collaborate with cross-functional teams to escalate and resolve cases. Conduct root-cause analysis on frequent complaints and contribute to process improvements. Analyze feedback to identify trends and areas for improvement.

Administrative Coordinator – Logistics & Operations at HRA Group

July 31, 2025 - July 31, 2025

Enter merchandise data, prepare shipments, and coordinate secure packaging. Maintain shipping, inventory, and transport records. Liaise with suppliers and third-party contractors. Dispatch goods and ensure timely delivery. Manage inventory and resolve delays or damages. Negotiate contracts with office supply vendors. Generate regular logistics reports.

SAP Functional Consultant (Level 2 Support) at Accenture Technology Solutions

December 1, 2023 - December 1, 2023

Provide SAP Level 2 support for clients across cosmetics, food, construction, and insurance sectors. Manage client portfolio, troubleshoot and maintain SAP solutions, and handle inquiries via email, phone, and chat. Ensure SLA compliance and timely incident resolution. Create user manuals and documentation; collaborate with developers to improve processes and automate tasks. Conduct knowledge transfer and onboarding materials for new team members; participate in employee wellness initiatives.

HR Intern at Mauritius Institute of Training and Development

July 31, 2017 - July 31, 2017

Support HR activities: meeting planning, email and call management. Organize events (including graduation ceremonies). Assist during exams and ensure operational smoothness. Collect timesheets and input data into payroll system.

Administrative Assistant – Procurement at Airports of Mauritius Ltd

February 29, 2016 - February 29, 2016

Support procurement department in tendering processes. Manage tender documents and submission records. Handle customer inquiries and complaints. Schedule meetings for Procurement Manager. Draft and update meeting minutes.