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I'm Jeruel Ruiz, a dynamic IT Customer Service Senior Analyst with over 10 years of experience in troubleshooting, technical support, and data analysis. I specialize in elevating client satisfaction and streamlining operations to deliver high-quality service and innovative solutions. I lead and mentor teams to foster collaboration, drive performance, and ensure compliance with service-level agreements. I enjoy navigating complex technical challenges, implementing process improvements, and promoting operational excellence across diverse settings.…I'm Jeruel Ruiz, a dynamic IT Customer Service Senior Analyst with over 10 years of experience in troubleshooting, technical support, and data analysis. I specialize in elevating client satisfaction and streamlining operations to deliver high-quality service and innovative solutions. I lead and mentor teams to foster collaboration, drive performance, and ensure compliance with service-level agreements. I enjoy navigating complex technical challenges, implementing process improvements, and promoting operational excellence across diverse settings.

Jeruel Ruiz

Project Manager, Content Producer, Data Scientist, +2

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I'm Jeruel Ruiz, a dynamic IT Customer Service Senior Analyst with over 10 years of experience in troubleshooting, technical support, and data analysis. I specialize in elevating client satisfaction and streamlining operations to deliver high-quality service and innovative solutions. I lead and mentor teams to foster collaboration, drive performance, and ensure compliance with service-level agreements. I enjoy navigating complex technical challenges, implementing process improvements, and promoting operational excellence across diverse settings.…I'm Jeruel Ruiz, a dynamic IT Customer Service Senior Analyst with over 10 years of experience in troubleshooting, technical support, and data analysis. I specialize in elevating client satisfaction and streamlining operations to deliver high-quality service and innovative solutions. I lead and mentor teams to foster collaboration, drive performance, and ensure compliance with service-level agreements. I enjoy navigating complex technical challenges, implementing process improvements, and promoting operational excellence across diverse settings.

Available to hire

I’m Jeruel Ruiz, a dynamic IT Customer Service Senior Analyst with over 10 years of experience in troubleshooting, technical support, and data analysis. I specialize in elevating client satisfaction and streamlining operations to deliver high-quality service and innovative solutions.

I lead and mentor teams to foster collaboration, drive performance, and ensure compliance with service-level agreements. I enjoy navigating complex technical challenges, implementing process improvements, and promoting operational excellence across diverse settings.

Work Experience

IT Customer Service Senior Analyst (Best Buy Account) at Accenture Philippines Inc

January 1, 2025 - January 1, 2025

Oversaw daily IT customer service operations, ensuring timely resolution of technical issues and high client satisfaction. Supervised a team of analysts, providing guidance and performance evaluations to ensure quality support. Acted as escalation point for complex technical problems, facilitating resolutions to minimize client downtime. Coordinated with cross-functional teams to implement process improvements enhancing operational efficiency. Monitored performance metrics and generated reports to drive continuous improvement initiatives.

Content Moderator (Meta) at Accenture Philippines

January 1, 2022 - January 1, 2022

Enforced compliance with platform guidelines by reviewing and moderating user-generated content. Evaluated and identified inappropriate or harmful materials, ensuring adherence to community standards and policies. Collaborated with cross-functional teams to enhance moderation processes and improve content quality. Developed training materials for new moderators, promoting best practices and consistent standards. Analyzed data trends to identify areas for improvement, boosting moderation efficiency.

Order Manager (Virgin Media Business) at Accenture Philippines

January 1, 2017 - January 1, 2017

Managed order processing and fulfillment for Virgin Media Business accounts, ensuring timely and precise service delivery. Collaborated with cross-functional teams to enhance workflows and promote operational efficiency. Analyzed client feedback to implement process improvements, driving higher customer satisfaction. Developed training materials and conducted sessions to elevate team performance in order management. Monitored compliance with service-level agreements, ensuring adherence to quality standards.