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I am a strategic and results-driven Project, Marketing, and Customer Service professional with over 10 years of experience leading teams, managing projects, and driving business growth across healthcare and trade sectors. I excel at coordinating cross-functional operations, developing customer-centric marketing strategies, and improving service delivery standards. I am currently pursuing an MBA at SIST Rabat (Coventry University, UK partnership) to deepen global leadership and strategic management expertise. I am passionate about delivering measurable results, building strong customer relationships, and promoting continuous improvement. In my roles, I have led cross-functional teams, managed budgets and timelines, and leveraged data to inform decisions. I thrive in dynamic environments, enjoy collaborating with diverse stakeholders, and continuously seek opportunities to improve processes and outcomes.…I am a strategic and results-driven Project, Marketing, and Customer Service professional with over 10 years of experience leading teams, managing projects, and driving business growth across healthcare and trade sectors. I excel at coordinating cross-functional operations, developing customer-centric marketing strategies, and improving service delivery standards. I am currently pursuing an MBA at SIST Rabat (Coventry University, UK partnership) to deepen global leadership and strategic management expertise. I am passionate about delivering measurable results, building strong customer relationships, and promoting continuous improvement. In my roles, I have led cross-functional teams, managed budgets and timelines, and leveraged data to inform decisions. I thrive in dynamic environments, enjoy collaborating with diverse stakeholders, and continuously seek opportunities to improve processes and outcomes.

Ismaila Gray

Project Manager, Marketing Strategist, Digital Marketer, +2

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I am a strategic and results-driven Project, Marketing, and Customer Service professional with over 10 years of experience leading teams, managing projects, and driving business growth across healthcare and trade sectors. I excel at coordinating cross-functional operations, developing customer-centric marketing strategies, and improving service delivery standards. I am currently pursuing an MBA at SIST Rabat (Coventry University, UK partnership) to deepen global leadership and strategic management expertise. I am passionate about delivering measurable results, building strong customer relationships, and promoting continuous improvement. In my roles, I have led cross-functional teams, managed budgets and timelines, and leveraged data to inform decisions. I thrive in dynamic environments, enjoy collaborating with diverse stakeholders, and continuously seek opportunities to improve processes and outcomes.…I am a strategic and results-driven Project, Marketing, and Customer Service professional with over 10 years of experience leading teams, managing projects, and driving business growth across healthcare and trade sectors. I excel at coordinating cross-functional operations, developing customer-centric marketing strategies, and improving service delivery standards. I am currently pursuing an MBA at SIST Rabat (Coventry University, UK partnership) to deepen global leadership and strategic management expertise. I am passionate about delivering measurable results, building strong customer relationships, and promoting continuous improvement. In my roles, I have led cross-functional teams, managed budgets and timelines, and leveraged data to inform decisions. I thrive in dynamic environments, enjoy collaborating with diverse stakeholders, and continuously seek opportunities to improve processes and outcomes.

Available to hire

I am a strategic and results-driven Project, Marketing, and Customer Service professional with over 10 years of experience leading teams, managing projects, and driving business growth across healthcare and trade sectors. I excel at coordinating cross-functional operations, developing customer-centric marketing strategies, and improving service delivery standards. I am currently pursuing an MBA at SIST Rabat (Coventry University, UK partnership) to deepen global leadership and strategic management expertise. I am passionate about delivering measurable results, building strong customer relationships, and promoting continuous improvement.

In my roles, I have led cross-functional teams, managed budgets and timelines, and leveraged data to inform decisions. I thrive in dynamic environments, enjoy collaborating with diverse stakeholders, and continuously seek opportunities to improve processes and outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

English

Advanced

Work Experience

Senior Marketing & Customer Service Officer at Lumo Trading

March 1, 2017 - Present

Led a cross-functional marketing and customer service team to drive business growth; designed and implemented customer feedback systems increasing satisfaction and retention by 30%; managed project lifecycles ensuring alignment with strategic goals, budgets, and timelines; developed and executed marketing strategies to boost product visibility and lead generation; conducted market and competitor research to identify opportunities; supervised hybrid staff and maintained high service standards; oversaw digital marketing campaigns and CRM systems (HubSpot, Meta Business Suite); prepared detailed performance and financial reports for executive management.

Clinic Administrator at Wellingara Community Health Clinic

September 1, 2010 - August 1, 2016

Managed daily clinic operations, staff coordination, and patient services; implemented service improvements reducing waiting times and increasing satisfaction; led administrative teams with procurement, budgeting, and digital record-keeping; delivered staff training to enhance community engagement; collaborated with NGOs and health agencies on regional healthcare projects.