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I’m a senior program manager and privacy leader with a track record of delivering high-impact live operations, player experience programs, and AI-enabled automation across large-scale game studios and logistics networks. I thrive at the intersection of product, engineering, and operations, turning complex challenges into scalable solutions that improve customer experience and data privacy. Over the years I’ve built tools and processes that save time and money, mentor cross-functional teams, and advocate for players and customers alike. I’m passionate about responsible data practices, safety in online communities, and translating strategic vision into actionable work that ships on time. I also did Voice Over for many of our unreleased games and product support demos.…I’m a senior program manager and privacy leader with a track record of delivering high-impact live operations, player experience programs, and AI-enabled automation across large-scale game studios and logistics networks. I thrive at the intersection of product, engineering, and operations, turning complex challenges into scalable solutions that improve customer experience and data privacy. Over the years I’ve built tools and processes that save time and money, mentor cross-functional teams, and advocate for players and customers alike. I’m passionate about responsible data practices, safety in online communities, and translating strategic vision into actionable work that ships on time. I also did Voice Over for many of our unreleased games and product support demos.

Jessica N. Noland

Project Manager, Production Manager, Game Designer, +2

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I’m a senior program manager and privacy leader with a track record of delivering high-impact live operations, player experience programs, and AI-enabled automation across large-scale game studios and logistics networks. I thrive at the intersection of product, engineering, and operations, turning complex challenges into scalable solutions that improve customer experience and data privacy. Over the years I’ve built tools and processes that save time and money, mentor cross-functional teams, and advocate for players and customers alike. I’m passionate about responsible data practices, safety in online communities, and translating strategic vision into actionable work that ships on time. I also did Voice Over for many of our unreleased games and product support demos.…I’m a senior program manager and privacy leader with a track record of delivering high-impact live operations, player experience programs, and AI-enabled automation across large-scale game studios and logistics networks. I thrive at the intersection of product, engineering, and operations, turning complex challenges into scalable solutions that improve customer experience and data privacy. Over the years I’ve built tools and processes that save time and money, mentor cross-functional teams, and advocate for players and customers alike. I’m passionate about responsible data practices, safety in online communities, and translating strategic vision into actionable work that ships on time. I also did Voice Over for many of our unreleased games and product support demos.

Available to hire

I’m a senior program manager and privacy leader with a track record of delivering high-impact live operations, player experience programs, and AI-enabled automation across large-scale game studios and logistics networks. I thrive at the intersection of product, engineering, and operations, turning complex challenges into scalable solutions that improve customer experience and data privacy.

Over the years I’ve built tools and processes that save time and money, mentor cross-functional teams, and advocate for players and customers alike. I’m passionate about responsible data practices, safety in online communities, and translating strategic vision into actionable work that ships on time.

I also did Voice Over for many of our unreleased games and product support demos.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Sr. Program Manager & Privacy Lead at Amazon Games Studios

May 1, 2022 - October 1, 2025

Led Player Experience operations across multiple Amazon Games titles, owning player support strategy, vendor management, and global customer experience optimization. Managed customer service budgets and workforce allocations, delivering cost reductions through process improvements and forecast alignment. Enforced player behavior standards and developed moderation systems, collaborating cross-functionally to design safe interaction tools. Directed player communications and recovery planning during outages, PR incidents, and major community events. Designed and led development of New World’s Game Admin Tooling, reducing manual tasks by 95% and saving over $700K in labor costs within two years. As Privacy Lead, owned privacy frameworks for multiplayer and live environments, aligning with GDPR, CCPA, and COPPA; developed global standards across voice, social features, and user-generated content. Served as escalation lead for safety and data incidents, partnering with Legal, Security, and

ACES Program Manager at Amazon Logistics

October 1, 2020 - May 1, 2022

Quality senior leader for 32 sites in the Los Angeles region, guiding strategic, cross-functional and technology programs within Amazon Logistics. Built scope and project plans, coordinated execution, and communicated status, risk and changes to senior management. Audited and coached site leaders to sustain performance excellence, fostering a culture of continuous improvement through data-driven decision making. Led daily execution reviews with site leaders; developed a shift planning tool that automated flow metrics, reducing planning time from hours to 15-30 minutes. Developed KPI reporting for a portfolio of programs, including a routing auditing system that saved $1.2M and improved first-time delivery rate while eliminating reprocessing and redelivery costs.

Regional Learning Manager at Amazon Logistics

February 1, 2020 - October 1, 2020

Learning/Training Regional Leader for 5 sites in the Inland Empire; piloted Virtual Onboarding across Southern California during COVID, reducing risk by 66% while hiring and developing 10,441 associates. Led daily leadership deep dives to analyze operational performance of new hires with metrics guiding ramp-up and ongoing success.

Fulfillment Engine Operations Manager at Amazon Robotics

July 1, 2019 - February 1, 2020

Created workflow forecasting system for Process Supervisors to plan weekly hours based on 4-week averages, improving WOW by 13%. Oversaw outbound operations planning, communication, and execution for Southern California service level contracts in a fast-paced environment. Proficient in complex data analysis and forecasting tools to coordinate multiple projects with regional stakeholders on tight timelines.

Operations Manager at Amazon Sort Center

September 1, 2018 - July 1, 2019

Directed sortation operations and shift optimization project reducing building hours from 154 to 119 per shift; achieved $191,625 annual savings. Coordinated with on-site transportation to meet inbound and outbound deadlines and ensured 100% customer promise on a nightly basis.

Production Manager at Prottera

July 1, 2017 - September 1, 2018

Implemented Lean methodologies (5S, Kaizen, Poke Yokes, Yokoten, Gemba, Andons) to eliminate wastes and improve efficiency. Developed SOPs, Value Stream Maps, work instructions, process flows, and job descriptions to standardize activities. Built KPI tracking tools and led hiring, coaching, and performance management.

Director of Warehouse Operations at Mr. Clean

January 1, 2015 - July 1, 2017

Managed operations for 150+ associates across national warehouse locations; oversaw receiving, put-away, picking, inventory control, value-added services, and shipping. Coordinated multi-facility inbound/outbound scheduling and workflow optimization.

Air Clearance Authority at United States Marine Corps

February 1, 2005 - December 1, 2007

Directed international freight distribution operations for OIF/OEF; ensured compliance with polices, ISO, DOT, HAZMAT, and international regulations. Supervised documentation accuracy (bills of lading, packing lists, invoices) and served on the Emergency Coordinator and Safety Committee; led workforce planning for staffing, supplies, and equipment.