Ana Maria Pascal

Managed guest check-in/out, front desk service, and communications with management to optimize guest satisfaction. Greeted and welcomed guests in a friendly and professional manner; managed multi-line phone system, directed calls and messages; maintained a clean, organized reception area; assisted with scheduling and confirming appointments; handled mail and courier services; provided administrative support including document preparation and filing; maintained contact lists and filing systems.

Greeted and assisted clients in a friendly and professional manner; scheduled and coordinated daily salon appointments; managed daily salon activities; answered phone calls and customer inquiries; maintained a clean and welcoming reception area; processed payments and maintained client records; supported stylists and staff to ensure smooth operations and excellent client experience.

QA Analyst at Electronic Arts (EA)

Contributed to Madden NFL releases; progressed from functional testing to QA analysis and cross-functional team coordination. Collaborated with development, design, and production teams to identify, track, and resolve issues; managed bug tracking and reporting using JIRA and DevTrack; performed QA and QC across builds and platforms; tested on PlayStation 4, PS5, Xbox, PC, and Nintendo Switch; supported onboarding and mentoring of new QA team members; leveraged strong task management and communication skills; recognized for meticulous attention to detail and problem-solving; led multiple test cycles and ensured quality across major game releases.